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Operations Administration Officer
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Operations Administration Officer
- Exciting opportunity to join SA’s iconic RAA
- 10 month, part-time (22.5 hours per week) maximum term contract
- Join a tight-knit team with a fun, inclusive and supportive culture
RAA is seeking an Operations Administration Officer to manage the end-to-end ordering and fulfilment of mobility scooters while building strong relationships with suppliers, partners and members. This role plays a key part in ensuring smooth delivery, accurate processing, and excellent customer experiences while supporting revenue, stock movement and operational efficiency.
About the role
In this hands-on role, you’ll be responsible for coordinating operational administration activities from quote through to delivery, while providing high-quality service to members, internal teams and external partners.
Your key responsibilities will include:
Operations & Mobility Scooter Administration
- Coordinate and schedule mobility scooter deliveries and demonstrations
- Build and maintain strong working relationships with Occupational Therapists, Plan Managers and suppliers
- Prepare accurate quotes and invoices for My Aged Care and NDIS customers
- Compile handover documentation and update systems following delivery
- Assist with after-sales support, including warranty queries and basic troubleshooting
Invoice Processing
- Process supplier invoices accurately and in a timely manner
- Maintain regular communication with suppliers to resolve invoice discrepancies
Inventory & Reporting
- Manage the retail returns process
- Produce analytical reports on stock, sales and purchase orders
- Maintain and upload accurate product information in stock management systems
Customer Service
- Respond to internal and external customer enquiries via phone and email
- Provide clear, accurate product information and timely support
What you’ll bring
Knowledge & experience
- Completion of secondary school (mandatory)
- Exposure to retail or warehouse operations, including stock management
- Understanding of My Aged Care and NDIS schemes (preferred)
- Experience in logistics or supply chain environments (preferred)
- Knowledge of WHS practices and dispute resolution (desirable)
Skills & capabilities
- Strong numerical literacy with excellent attention to detail
- Customer-focused approach with clear and confident verbal and written communication
- Highly organised, self-motivated and able to manage a high-volume workload
- Proven ability to multitask, prioritise and work effectively in a fast-paced environment
- Strong problem-solving skills and the ability to work under pressure
- Basic to intermediate proficiency in Microsoft Excel
We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.
Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.
We’re also one of the state’s largest employers, with more than 1100 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.
Benefits
We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:
- Free RAA premium road service
- Access to our RAA Rewards Program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan
How to apply
To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by 9.00am Monday 2nd February 2026.
You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.
We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.