Systems Analyst

The Opportunity

This exciting opportunity will involve developing and maintaining a deep understanding of business processes and information requirements across various enterprise-wide applications. You will support the efficient utilisation and adaptation of these applications to meet identified business needs. In addition, you will:

• Modify, configure, and administer applications and their interfaces.
• Provide 2nd level support for applications and their interfaces, including incident management, fault analysis, and configuration changes.
• Contribute to translating business requirements into technical designs and specifications for vendor quotes and implementation upon approval.
• Develop and maintain subject matter expertise (SME) in the portfolio of supported applications.
• Collaborate with stakeholders to define business and technical requirements for implementation.
• Maintain application performance through proactive monitoring, automation, and continuous improvement initiatives.
• Support the transition of project initiatives into operational support and contribute to planning and process documentation.

About you

You are an experienced, proactive Systems Analyst who excels in dynamic environments. You thrive on supporting the team to solve challenges and continually improve processes. We’re also seeking:

• Tertiary qualification in Computer Science, IT, Software Engineering, or similar
• 5+ years' experience in systems analysis or similar roles within complex enterprise environments.
• Demonstrable understanding of application development standards and release/change management, including the software delivery lifecycle. Expertise in .Net Framework, ASP.NET, IIS, Azure Service Fabric, RESTful services, Power Automate.
• Excellent communication and documentation skills with a commitment to safety and continuous improvement.

About us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community. 

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future. 

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our RAA Rewards Program  
• Generous discounts on all RAA products
• Flexible work arrangements
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by 9.30am Monday July 7th 2025. 

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.

Required Experience