Senior Manager Travel - Sales and Operations
Current Vacancies
- Newly created position in fast growing Travel department
- Full-time permanent position
- Mile End location with WFH benefits
Your new opportunity
We’re seeking a dynamic leader to position RAA as a market leader in both domestic and international travel, including travel insurance. In this pivotal role, you’ll drive strategic growth by designing and executing a high impact travel sales strategy that delivers a compelling, differentiated customer experience. You'll lead and inspire our sales and operations teams to meet and exceed performance targets across quotes, conversions, sales, and profitability while cultivating a high-performance, customer-centric culture.
In addition, you will:
- Lead the Travel Training function to ensure Travel Consultants have the necessary skills, system proficiency, and in-depth product and destination knowledge to drive sales success.
- Analyse the insights required to provide the team with knowledge of consumer needs and behaviour to improve the service offering and identify emerging needs.
- Oversee the operational reporting required for the travel business.
- Foster collaborative working relationships within Travel and across the RAA Group.
- Set, monitor and manage performance metrics in line with member experience expectations and key organisational targets.
- Plus much more, found in the position description here.
About you
You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:
- In-depth knowledge of travel product, suppliers and industry.
- Demonstrated experience at a senior level, leading large disperse workgroups, driving high performance, with proven results.
- Significant experience in developing and presenting sales strategies and business plans to drive growth.
- Understanding of digital communication and e-commerce.
- Ability to proactively lead complex change (including cultural change).
- Commercial acumen and analytical skills.
About us
As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.
In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.
We’re also one of the state’s largest employers (and growing!), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.
How to apply
To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: 9am Tuesday June 10th.
You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.
We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, all genders, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.