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Business Analyst Manager
Current Vacancies
- Exciting opportunity to join SA’s iconic RAA - New Year, New Career!
- Full-time permanent position based at Mile End
- Join a collaborative culture where your contributions matter
RAA has an exciting opportunity to join their Experience Design team, this role will lead the Business Analysis (BA) practice, ensuring quality practices and deliverables and directly contributing to the success of strategic initiatives.
Key responsibilities include:
- Drive analysis of complex business problems including investigating issues and analysing business feedback.
- Provide leadership and advice to delivery teams and stakeholders on functional analysis direction and output.
- Identify, create, and facilitate process design changes delivering process improvements and ensuring that systems deliver the intended business benefits.
- Provide a clear direction, purpose, and context for your team’s work, setting clear targets with agreed deliverables and timeframes for each team member.
- Manage allocation of Analyst resources maximising utilisation and optimally matching resources with opportunities.
- Establish, maintain, review, and improve frameworks, processes, and tools that support a consistent approach to analysis.
- Provide vision and direction for the functional aspects of initiatives, based on a deep understanding of member and business needs and technology capabilities.
About you
You will have demonstrated knowledge of business analysis principles & practices, as well as knowledge of project and program management. You will thrive in a changing environment; you will be self-driven and have an ability to work under broad direction on complex tasks.
You will stand out if you bring:
- Tertiary qualification in Computer Science or related discipline (desired).
- Proven experience as a Lead Analyst on complex initiatives preferably with a transformation focus.
- Proven experience managing or leading a similar sized team and commitment to a servant-leader approach.
- Extensive experience engaging with senior stakeholders up to Executive level.
- Exposure to core Enterprise systems and enterprise programs of work such as CRM, ERP, HRIS, finance, etc.
- Experience working in an environment leveraging Agile delivery methods like Scrum or SAFe.
- Demonstrated ability to think strategically across complex business issues.
- Excellent interpersonal skills with the ability to foster good stakeholder relationships through consultation and partnership.
- Understanding of human centred design and/or Lean manufacturing (desirable).
About us
We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.
Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.
We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.
Benefits
We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:
- Free RAA premium road service
- Access to our RAA Rewards Program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan
How to apply
To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: 9.00am Monday 9th December 2024.
You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.
We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds