Retail Shop Manager - Colonnades

• Exciting opportunity to lead and grow at Colonnades Shop
• Inspire a high-performing team and deliver outstanding member experiences
• Drive sales, service, and business results in a fast-paced retail environment

Your new opportunity

We’re on the lookout for an enthusiastic and experienced Shop Team Manager to join our Retail Sales team at RAA Colonnades Shop.

As the Shop Team Manager, you will provide hands-on leadership and guidance to a team of Retail Sales Consultants, ensuring they deliver exceptional customer service and achieve sales targets across our product range—including Road Service, Insurance, Travel, Security, and Finance.

In this role, you’ll also be responsible for shop operations, business planning, and driving compliance and performance outcomes—all while embracing a servant leadership approach to foster a motivated and customer-focused team culture.

You will be instrumental in:

• Leading and mentoring a team of Retail Sales Consultants through coaching, development planning, and regular performance feedback
• Creating and executing Shop business plans aligned with corporate goals
• Monitoring and improving sales performance through compliance checks, coaching, and motivating your team
• Achieving team sales and lead targets across multiple product lines
• Managing staffing and operational costs within budget
• Delivering outstanding service to our members and presenting a professional, well-merchandised shop front

What will set you apart from the rest

You are a passionate and hands-on leader who thrives in a customer-facing environment. You bring energy, structure, and strong leadership to your team while staying committed to achieving business outcomes.

At RAA, we hire for cultural add first and technical fit second – but to thrive in this role, you’ll ideally have:

• Experience in a supervisor or management role in a retail or customer service environment
• Proven ability to drive sales outcomes and coach individuals to success
• Strong understanding of servant leadership principles and the ability to role model them
• Excellent interpersonal and communication skills
• Proficiency in RAA retail systems and Microsoft Office tools
• Cert IV in Frontline Management or similar (desired)
• Current RAA Insurance Authorised Representative status, or the ability to obtain and maintain this

If you're a confident leader ready to take charge of a vibrant retail environment and support your team to deliver great outcomes for our members, we’d love to hear from you.

About us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our RAA Rewards Program  
• Generous discounts on all RAA products
• Flexible work arrangements
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: Friday 8^th August 2025

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.