Workforce Planning & Resourcing Officer

• Exciting opportunity to join Automotive Services, Automotive Support Team
• Permanent full-time role based at Mile End with Hybrid working available
• Join a high performing team with an inclusive and supportive culture

RAA’s Automotive Services department has an exciting opportunity for a Workforce Planning and Resourcing Officer to join their team.

Reporting to the Automotive Resourcing Manager, this role will provide accurate Workforce Planning, forecasting, and resource scheduling, to ensure operational and member demands are met. This will ultimately help drive operational efficiency, and service improvements for our Road Service Delivery, and our members

As an integral member of our team, you will be responsible for: 

• Providing forward demand estimates for roadside demand, based on historical patterns and unique foreseeable events
• Scheduling of road service resources, in accordance with industrial constraints, to best satisfy forecast demand
• Provide guidance and data-driven recommendations to key stakeholder groups, enabling effective decision making
• Providing reporting and data analysis services to the wider Automotive Resourcing department
• Plus much more

About you 

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference. You thrive on accuracy, enjoy data driven work, and bring strong communication and problem-solving skills to the table.

We are also looking for:

• Working knowledge of workforce management systems
• Workforce planning experience in a call-centre or 24/7 environment or role with similar and transferable skills
• Prior experience in the use of integrated forecast, planning, resource allocation and rostering computer software packages
• Knowledge of rostering staff preferably in a 24/7 environment
• Advanced knowledge of Microsoft Excel and sound knowledge of the entire Microsoft Office Suite.

About us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community. 

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our RAA Rewards Program 
• Generous discounts on all RAA products
• Flexible work arrangements
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: 9.00am Monday 11^th August 2025. 

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.