Automotive Administration Support Officer

• Exciting internal opportunity to join Automotive Support through to Jan 2026 
• Full-time position based at Mile End with Hybrid working. 
• Join a tight-knit team with a fun, inclusive and supportive culture.

Are you a highly effective administrator with a great customer service focus and interest in business and process improvement? This great opportunity to step into a secondment in Automotive Support will see you provide Automotive Administrative support across the Automotive Services Business unit.

Key responsibilities include:

• Stakeholder engagement and communication required to manage vehicle transportations in a timely, cost effective and efficient manner.
• Prioritise and complete administrative tasks within deadline for all Automotive Services Systems and support systems e.g. CAD, Finance One, RTID.
• Ensure accurate reporting, preparation of accounts, payment of invoices and completion of commercial chargebacks, including fund recovery within required timeframes.
• Member refunds after vehicle transportation
• Ensure financial transaction administrative duties are provided accurately in a timely, cost effective and efficient manner.
• Work with internal and external stakeholders to ensure service levels, performance indicators and quality standards are delivered.

About you 

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

You will stand out if you bring:

• General administration experience
• Strong customer service background
• Strong understanding of Road Service Policy and entitlements
• Sound knowledge of Windows based operating systems
• High level of attention to detail and strong time management skills
• Competent cash handling and problem-solving skills
• Proven ability to provide excellent quality of work to our members, including critical thinking and problem-solving skills to inform decision-making
• Exceptional written and verbal communication skills

About us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our RAA Rewards Program 
• Generous discounts on all RAA products
• Flexible work arrangements
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: COB Wednesday 18^th June 2025.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.