Service Support Co-ordinator

• Exciting internal opportunity to join the Service Support team! 
• 2 X full-time 12-month secondments
• Join a tight-knit team with a fun, inclusive and supportive culture 

Your new opportunity

We are looking for 2 enthusiastic and driven individuals who have strong Retail Sales experience as well as good knowledge and understanding of Landscape. Reporting to the Service Support Team manager, this is a fantastic opportunity to provide phone support to the retail network on products and systems. In addition, you will:

• Identify and resolve enquiries by utilising current product knowledge and internal resources.
• Deliver exceptional and professional personalised service to each internal customer.
• Provide feedback to the Service Support Team Manager to assist in developing/enhancing customer experience and product gaps.
• Take ownership of issues or concerns until fully resolved.
• Plus much more, found in the position description here.

Skills and experience

To be successful in this role you will need:

• Previous experience as a Retail Sales Consultant, preferably with some experience dealing with escalated queries and multi-skilled in all RAA products.
• Good knowledge and understanding of landscape.
• Demonstrated ability to influence positive outcomes.
• Flexible and able to switch tasks quickly as priorities change.
• Ability to multi-task and work autonomously while providing excellent service.
• Ability to make decisions that are in the best interests of the member and business needs. 

How to apply

Simply follow the prompts below to submit your application or for further information contact Abby Waites, Talent Acquisition Consultant. Applications close 12pm Monday 26^th May. 

Please note applications may be short-listed and progressed prior to the closing date.

We’re committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service.