Motor Claims Fulfilment Officer (Complex)

• Full Time permanent role based at Mile End with opportunity to WFH
• Join a high performing team with a fun, inclusive and supportive culture
• Showcase your Insurance Claims experience in Motor Claims

Your new opportunity

A fabulous opportunity has become available for an experienced Claims Officer to handle the management of motor claims and providing a high level of service to our most vulnerable members.

This exciting role will involve you providing an exceptional level of professionalism by responding to all internal and external customers regarding their insurance claims queries. As well as processing claims within the RAA Insurance claims area, within established guidelines, efficiently and professionally, in order to achieve a fair and equitable settlement. You will :

• Provide outstanding service to our Members
• Interpret and apply policy conditions to settle claims
• Liaise with stakeholders such as Assessors, Loss Adjusters, Investigators and Solicitors
• Process claims and associated administration
• Able to achieve set KPI’s and quality targets consistently

About you

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

At RAA we hire on cultural fit first and technical fit second! However, to be successful in the role you will need to have:

• Motor or similar general insurance claims experience is preferred
• Excellent critical thinking skills with the ability to apply learnings across different scenarios
• Outstanding attention to detail and excellent verbal and written communication skills
• The empathy to deal with customers who have suffered a loss
• A positive can-do attitude and team ethos
• Intermediate PC skills, and experience with Insurance based systems.

About us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our RAA Rewards Program  
• Generous discounts on all RAA products
• Flexible work arrangements
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: Monday 26^th May 2025

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.