Senior Coordinator, Member Governance

• Newly created position within our Member Governance team
• Full-time permanent position based in the CBD
• Flexible work arrangements including WFH

Your new opportunity

As a Senior Coordinator- Member Governance, you will develop and maintain policies and frameworks that promote fairness, integrity, and strong member outcomes, while balancing commercial and governance priorities. In this role, you’ll work closely with the business to provide expert advice and ensure policies are effectively embedded, consistently applied, and aligned with our commitment to putting members first. In addition, you will: 

•        Maintain an understanding of any required compliance obligations under any applicable regulatory bodies to ensure member Policies, Procedures and Frameworks remain compliant.
•        Partner effectively with the business providing consultancy, advice, and support to embed a firm understanding of member Policies, Procedures and Frameworks to ensure adherence.
•        Prepare regular reports and presentations highlighting performance metrics, insights, activity and recommendations for improvement solutions.
•        Assist with the preparation of annual member governance targets and areas of focus.
•        Plus much more, found in the position description here.

About you 

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community and want to make a difference.

For this role, we’re also looking for:

•        Comprehensive knowledge of relevant compliance standards, legislative requirements and industry codes and best practices for member Polices, Procedures and Frameworks.
•        Proven experience working with complaints, vulnerability and financial hardship is desirable.
•        Insurance/Financial Industry experience desirable.
•        Effective conflict resolution and ability to have respectful, courageous conversations.
•        A passion for policy governance and a strong drive for collaboration and compliance.
•        Experience working with, and influencing, stakeholders in a professional environment is essential, preferably in a fast-paced and customer-centric environment.

About us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

Benefits 

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our Member Benefits program
• Generous discounts on all RAA products
• Flexible work arrangements- including work from home
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: 9am Monday 26^th May. 

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.