Claims Settlements Officer

• Exciting opportunity to join our Claims Settlements Team  
• Showcase your Insurance Claims experience in a growing organisation
• Full-time, Permanent role based at Mile End, WFH after probation

Your new opportunity

Due to continued growth, a fabulous new opportunity has become available for an experienced Claims Officer to perform the validation and negotiate the settlement of third-party insurer and credit/hire company claims.

This exciting role will involve you determining the validity of third-party claims made against our members. As well as review claim outcomes to establish/challenge liability and determine appropriate settlement strategies to achieve best cost outcomes when settling third parties, to achieve a fair and equitable settlement. You will also:

• Deliver exceptional and professional service to members and internal/external customers by identifying, responding to, and satisfying their needs
• Negotiate settlements for claims within appropriate authority limits and procedures
• Identify possible fraudulent matters and consult with Management on recommended actions to be taken in accordance with the Insurance Contracts Act and the company fraud policy.
• Process claims payments and associated administration
• Able to achieve set KPI’s and quality targets consistently

What will set you apart from the rest

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

To be successful in the role you will need to have:

• Motor or similar claims experience is preferred
• Outstanding attention to detail and excellent verbal and written communication skills
• Strong negotiation skills
• A positive can-do attitude and team ethos
• Knowledge of the General Insurance Code of Practice, The Australian Privacy Principles, Dispute resolution process and legislative requirements arising from the relevant acts.  Working knowledge of the Insurance Contracts Act and other relevant applicable Acts.

How to apply

Simply follow the prompts below to submit your application or for further information contact recruitment@raa.com.au. Submit your application by: 9am Tuesday 22nd April.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.