IT Service Desk Specialist

As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs with solutions in Digital Transformation, Advanced Engineering, Physical Sciences Research, Platform Lifecycle Support, and Technical Services. Since our establishment, we have demonstrated and perfected our ability to manage the customer's needs, no matter how complex – offering exceptional service and the Precise solution.

We are currently seeking a IT Service Desk Specialist to support our customer in Crane, IN. The ideal candidate will be able to perform the following duties, as well as possess the following education and experience:

The selected applicant will be responsible for:

• Effective use of Help Desk tracking and ticketing system(s).
• Effective verbal and written communication.
• Maintaining professional relationship with all customers and clients in a very busy call center environment.
• Providing technical support by responding to and resolving end-user problems.
• Installation and configuration of new workstations, peripheral equipment, and software.
• Documenting internal procedures.
• Assisting with onboarding of new users.

Desired Experience:

• 0 - 2 years of Systems Administration and/or IT Help Desk Experience and DoD 8570 IAT Level 2 Certification (Security + CE) is required. 

Desired Education:

• Bachelor’s level degree or Associates level degree with relevant experience.

Must be able to obtain and maintain a Secret security clearance. Due to the sensitivity of customer related requirements, U.S. Citizenship is required.

Precise Systems and its subsidiaries are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment and shared Vision and Values of Integrity, Respect, and Responsibility allow us to leverage differences, encourage innovation, and expand our success in the global marketplace. Precise Systems and its subsidiaries are Equal Opportunity /Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability, or any legally protected status under federal, state, or local law.