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Pierce County Library

Careers Portal

Business Analyst

Information Technology

Tacoma, WA
ID: 898-485

Business Analyst

Pierce County Library System



Pierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range below). Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below.


Hiring Range: $33.40 – $38.72 per hour

Pay Grade Range: $33.40 – $46.23 per hour

FLSA Status: Hourly, Non-exempt

Position Status: Regular

Hours Per Week: 40

Schedule: Monday – Friday, 8 AM to 5 PM. Schedule is subject to change.

Union Status: Represented


Candidate Submission Timelines:


TRANSFER Candidates: transfer eligible candidates internal to PCLS will be given first consideration for this position through the Transfer Closure date. Please review the StaffWeb Transfer Process Overview.


EXTERNAL OR NON-Transfer INTERNAL Candidates: To be considered for this position please submit your resume and up to 4 additional attachments to display your knowledge, skills and abilities for consideration for this position no later than 5:00 p.m. on closing date below.


Submissions after the Closure Date below will not be considered:

  • Transfer Closure Date: May 4th, 5pm 
  • External or Non-Transfer Internal Candidates Closure Date: EXTENDED May 25th, 5pm 


Position Summary


Identify, plan, coordinate and implement all necessary Business Analysis Services for broad program areas and complex business processes. Collaborates with customers, end-users and technology staff in delivery of applications and services.

Business Analysis Services include expertise and the ability to lead the following activities; facilitation, project management, agile leadership, research analysis, business process analysis, usability testing, process improvement/lean facilitation, requirements analysis and management, prototyping, organizational change management, implementation coordination, usability analysis, testing, training, user acceptance coordination and post implementation support.

Essential Functions

Class specifications are intended to provide a descriptive list of the range of duties performed by employee in the class. Specifications are not intended to reflect all duties performed within the job.

  • Ensures and facilitates the delivery of high-quality, customer-focused services.
  • Liaison between PCLS departments and technical teams in eliciting, translating, documenting and managing business and technical requirements.
  • Facilitates, creates and maintains documentation that supports the Business Analysis Services activities such as, but not limited to: context diagrams, value stream maps, business process flows, solution requirements specifications, use cases, user stories, prototypes, recommendation document, charter development, data source to target map, design documentation, user acceptance criteria, user acceptance test plan, and vendor demonstration scenarios.
  • Makes recommendations to upper level management and stakeholders about how to best solve their business need/issue/opportunity to include options, risks and impact to the systems and business processes.
  • Assists business partners in identifying the need for new policies and procedures to support their new business needs and technology solutions.
  • Participates in technology solution procurements including enterprise-level. Lead business analysis activities and collaborate with the contracts lead and business partners throughout the process. Participate in vendor proposal reviews and evaluations, and vendor demonstrations. Partner with and support business, technical team, and successful vendor through the configuration and implementation of selected solutions.
  • Ensures Systems Analysts are included in project activities and understand new business & system processes. Partner with them as they document test cases and test scripts. Review their test plans and ensure seamless experience for technology teams and customers during testing phase. Assist with testing when needed.
  • Plans and coordinates information technology projects; serves as Project Manager or Team Lead and directs the work of project team members.
  • Coordinates/leads User Acceptance Testing (UAT). Review and/or develop UAT test plans and scripts, and/or perform UAT.
  • Leads organization change management activities to ensure end-users are aware of and prepared to receive the new technology. Partner with customers and the Systems Analysts team to assess and plan customer readiness needs. Coordinate with Customer Experience Team and Staff Experience Trainer in assessing, developing and implementing end-user education training plan, user manuals, and other user support documentation.
  • Coordinates applications/system training activities.
  • Prepares for project transition to Maintenance & Operations mode by participating in developing the transition from project to operations plan. Coordinate with System Operations, Network Operations, Desktop Support, Applications Team and IT Help Desk to ensure they have what they need (documentation, training, m/o plan) to support the technology solution.
  • Participates on IT department initiatives either as a lead, contributor, reviewer and/or approver.


Additional Duties and Responsibilities

Duties are considered non-essential and include the following:

Supervisory Responsibilities?


Reports to a manager in the IT Department; no supervisory responsibility is exercised.



Core Skills & Qualities / Leadership Competencies

Employees are expected to demonstrate the following qualities at all times:

  • Customer Focus
  • Teamwork
  • Communications
  • Leadership
  • Problem Solving
  • Change and Learning
  • Positive Attitude
  • Professional Integrity
  • Diversity


Required Knowledge, Skills, and Abilities

The employee is expected to perform or possess the following:

Minimum Requirements including Education, License or Certifications:

  • Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or related field, and
  • Four years of IT experience consulting, analyzing, designing, programming and /or maintaining computer software applications. At least two years of direct experience in performing business analysis functions; OR
  • Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.
  • Must pass criminal background screening prior to hire.
  • The ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes on short notice.
  • Business analysis principles, practices, and methods.
  • Information technology/web operations, programs, and services.
  • Current trends and developments in the field of user experience and customer service,
  • Project management principles, practices, and methods.
  • Understand system interfaces, application architecture, data integration, networks, operating system, COTS (Commercial Off the Shelf), SaaS (Software as a Service), system inputs and outputs as well as technology structures including network and database.
  • Understand the complexities of the applications, their dependencies and interactions.
  • Expert collaboration skills.
  • Communicating in a clear, concise and effective manner, verbal and written.
  • Facilitating the delivery of high quality, customer focused services to customers.
  • Critical thinking and problem solving in meeting the needs of the customer.
  • Researching, analyzing, and determining appropriate options and implementing solutions.


Technology Requirements:


  • Ability to effectively navigate basic electronic record creation and storage (e.g. timecard/HRIS, performance review, network drive storage)
  • Use of basic office equipment (e.g. PC, printer, phone, fax, mouse, security alarm)
  • Basic keyboard and alpha/numeric data entry skills
  • Basic PC navigation skills in a windows based environment; ability to connect and print
  • Ability to navigate, search and use basic web functions and applications
  • Intermediate MS Office Suite skills (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities
  • Integrated Library System, Inventory or Data Management system experience

(for Librarians only)

  • Presentation Software
  • Search & Retrieval system experience or ability to work with Bibliographic data to satisfactorily complete job responsibilities


  • MOS Certification or equivalent in MS Office Suite
  • Integrated Library System, Inventory or Data Management system —Polaris (for Librarians only)
  • Overdrive or ebook (Librarians only)


Physical and Environmental Conditions:

Work is conducted in a normal office setting that provides comfortable lighting, temperature and air conditions. Occasional light lifting, such as three to four reams of paper, four or five books, or other library materials up to 35 pounds may be required. Subject to sitting and standing for extended periods of time, walking, bending, reaching, and lifting objects weighing up to 30-35 pounds. May lift or push up to 50 pounds as needed with assistance.

Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.

Work may be performed in a library environment and involve regular contact with the public, and/or require push/pull loaded carts.

This position is located at 3005 112th Street East, Tacoma, WA. View the Google Map in full screen.