Join Numotion: The Leader in Complex Rehabilitation Technology - Become a Service Technician!

About Numotion:
At Numotion, we are on a mission to improve the lives of people with disabilities. As North Americas largest provider of mobility products and services, we deliver personalized solutions ranging from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We are committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. We believe that our success comes from having a workforce with a diverse mix of minds, backgrounds, and experiences, and we are committed to maintaining an inclusive work environment based on open dialogue, active listening, and continuous improvement.

Pay Range: $21.57/HR to $28.04/HR. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. 

Position Overview:
We are currently seeking a dedicated and skilled Service Technician to join our team at our Baltimore - Lord Baltimore location. This is a full-time, regular/at-will position offering hourly compensation. As a Service Technician at Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products. You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day. No travel is required for this role, as work will primarily be performed at the Baltimore - Lord Baltimore facility.

Key Responsibilities:
Diagnose and Repair Equipment: Identify issues, obtain quotes, and repair equipment both in the shop and in the field. You will be responsible for thoroughly assessing equipment malfunctions and implementing effective repair solutions in a timely manner.

Maintain Stock Equipment: Keep rental and stock equipment clean, organized, and in reliable working order for customer use. This includes performing routine maintenance checks and ensuring all equipment meets safety and quality standards before being issued to customers.

Work Environment Maintenance: Ensure a clean, organized, and safe work environment in the shop and warehouse at all times. Adhere to all workplace safety protocols and contribute to a culture of cleanliness and organization.

Delivery Vehicle Maintenance: Maintain delivery vehicles to ensure they are in safe operating condition, keeping them clean and organized. Conduct regular inspections and report any issues that require attention.

Parts Management: Receive, store, and ship parts for equipment, ensuring accurate inventory tracking. Maintain organized records of parts usage and coordinate with suppliers as needed to ensure timely availability of necessary components.

Accurate Documentation: Complete documentation in a thorough and timely manner, including obtaining necessary signatures and submitting reports. Ensure all service records, work orders, and compliance documents are accurately completed and filed.

Customer Education: Educate customers and caregivers on proper use, care, and safety of the equipment to enhance longevity and user safety. Provide clear, compassionate, and informative guidance to help users maximize the benefits of their mobility equipment.

Equipment Fitting and Adjustments: Perform minor fittings and adjustments to ensure that the equipment is customized and comfortable for each user. Work closely with clients to ensure their equipment meets their specific needs and preferences.

Safety Compliance: Follow all safety procedures and regulations to ensure a safe work environment. Stay current with OSHA guidelines and company-specific safety policies.

Training and Development: Participate in required in-service training to stay updated with the latest industry practices and product knowledge. Embrace opportunities for professional growth and skill enhancement.

Physical Requirements:
This role requires the ability to meet the physical demands of the job, with or without reasonable accommodations. Candidates must be able to lift up to 50 lbs and pull or push equipment weighing over 100 lbs as necessary. The role also requires prolonged periods of standing, bending, and kneeling, as well as strong manual dexterity for equipment manipulation and repairs. Technicians must be able to work in inclement weather conditions, especially during field operations, and must be available to work overtime when required based on business needs.

Compensation and Benefits:
Numotion is committed to providing employees with a competitive compensation package. Benefits include medical, dental, and vision insurance to support your health and wellness; a 401(k) with employer match to help you plan for your future; short- and long-term disability for peace of mind; life insurance for financial security for your family; and employee training and development programs to ensure your continued growth and success. This position is compensated on an hourly basis with no per diem.

Equal Opportunity Employer:
Numotion is proud to be an equal opportunity employer. We are dedicated to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. We do not tolerate discrimination in any form and are committed to fostering a work environment that reflects the diverse communities we serve. All candidates must pass a drug test as part of the hiring process.

Ready to Make a Difference?
If you are passionate about delivering life-changing mobility solutions and providing exceptional customer service, apply today to join the Numotion team at our Baltimore - Lord Baltimore location. Help us empower individuals to live more independent, fulfilling lives. Join Numotion - where your work makes a real difference in the lives of those who need it most!

Required Skills

• Proficiency with hand and power tools for equipment repair and maintenance
• Strong mechanical aptitude and ability to diagnose and troubleshoot complex equipment issues
• Basic computer skills including word processing, email, and internet navigation for documentation and communication
• Ability to read and interpret manufacturer specifications and technical manuals
• Strong problem-solving skills with the ability to quickly assess situations and make sound decisions
• Excellent attention to detail for accurate documentation and parts inventory management
• Strong manual dexterity for equipment manipulation, fitting, and repairs
• Effective verbal communication skills for customer education and caregiver instruction
• Ability to manage multiple tasks simultaneously while maintaining quality and accuracy
• Knowledge of safety procedures and OSHA compliance standards
• Organizational skills for maintaining a clean and orderly shop and warehouse environment
• Ability to work efficiently in a fast-paced environment
• Valid State Drivers License with a satisfactory driving record
• Ability to lift up to 50 lbs and push or pull equipment weighing over 100 lbs
• Physical endurance for prolonged periods of standing, bending, and kneeling
• Ability to work in various weather conditions during field operations
• Inventory tracking and parts management skills
• Customer service orientation with a compassionate approach to working with individuals with disabilities

Required Experience

• High School diploma or GED required, or a minimum of one year of related experience in lieu of education
• Minimum of two years of relevant mechanical experience in a repair or maintenance role
• Experience with medical equipment repair or maintenance is preferred
• Hands-on experience with mobility equipment such as manual or power wheelchairs is highly desirable
• Experience performing equipment diagnostics, obtaining repair quotes, and executing repairs in both shop and field settings
• Experience maintaining and organizing inventory, including receiving, storing, and shipping parts
• Experience completing detailed service documentation, work orders, and compliance reports
• Experience educating customers or end-users on the proper use and care of technical equipment
• Experience performing minor equipment fittings and adjustments to meet individual user needs
• Experience maintaining vehicles or equipment in safe and clean operating condition
• Experience working in a regulated or safety-conscious work environment with adherence to established protocols
• Experience participating in in-service training or professional development programs to stay current with industry practices
• Experience working in a fast-paced environment managing multiple priorities and tasks concurrently