SpinLife, the retail division of Numotion, is the nation’s largest direct-to-consumer provider of Durable Medical Equipment (DME), serving aging adults, individuals with disabilities, and pediatric customers with compassion, expertise, and innovation. Our mission is to be the most trusted and forward-thinking leader in mobility solutions, empowering teammates, customers, and communities to move without limits. With a proven e-commerce model and a nationwide network of service technicians, SpinLife delivers more than just products—we provide personalized care and ongoing support. Now, we’re expanding into brick-and-mortar retail to bring our trusted brand even closer to the communities we serve.

JOB PURPOSE:

Sales & Community Engagement Specialist serves as the representative of SpinLife within the local market, tasked with enhancing brand recognition, increasing customer engagement, and driving sales through superior community outreach and in-store service. This position integrates local marketing initiatives, relationship development, and consultative sales strategies to position SpinLife as the preferred mobility solutions provider in the area. By fostering connections with local businesses, healthcare professionals, and organizations, and ensuring exceptional in-store experiences, this role plays a pivotal part in expanding SpinLife’s retail footprint.

KEY RESPONSIBILITIES: 

Local Marketing & Community Outreach (Primary)

·         Collaborate with Brand Marketing to tailor campaigns for local communities, ensuring effective and resonant execution.

·         Create & maintain local social media platforms through the guidance of Brand Marketing

·         Establish and nurture relationships with healthcare providers, senior centers, community organizations, and local businesses to create referral networks and enhance brand recognition.

·         Organize and implement local events, sponsorships, and community engagement activities that drive store traffic and reinforce brand presence.

·         Serve as the regional brand ambassador by representing SpinLife at health fairs, expos, and community gatherings.

·         Proactively manage sales leads, following up on immediate and long-term opportunities.

·         Aid the General Manager in fostering relationships with Third-Party Payors (e.g., VA, DVR, Local PVA, Waiver Programs, MS/UCP/MDA).

·         Clearly document sales leads and report outcomes to leadership. 

Customer Experience & Sales

·         Provide individualized, consultative service to guide customers in selecting appropriate mobility solutions.

·         Achieve sales objectives and goals by combining marketing-driven store traffic with exemplary conversion rates.

·         Act as the primary point of contact between customers and service teams to ensure efficient delivery and sustained support.

·         Coordinate and track sales orders throughout the process from initiation to completion.

Store Operations & Brand Standards

·         Maintain merchandising and inventory levels to consistently reflect SpinLife’s brand and product focus.

·         Monitor inventory and sales performance, offering actionable insights to both store and corporate teams.

·         Uphold a professional and inviting store atmosphere to elevate the customer’s experience.

·         Maintain accurate filing of client and vendor documentation.

·         Adhere strictly to company policies, OSHA regulations, and safety protocols.

·         Maintain confidentiality and uphold compliance with company policies and federal guidelines.

·         Demonstrate Leadership Principles through integrity, compliance, and alignment with the company mission.

·         The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position.  The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

·         High School Diploma or equivalent (GED) required.

·         At least 2–4 years of experience in retail sales, local marketing, community engagement, or customer service roles.

·         Demonstrated success in achieving or surpassing sales goals within consultative or solutions-focused environments.

·         Practical experience organizing and participating in local marketing activities such as events, sponsorships, partnerships, or outreach programs.

·         Exceptional networking and business development abilities, with a proven capacity to establish and maintain referral relationships with local businesses, healthcare professionals, and community organizations.

·         Competence in using CRM software, point-of-sale systems, social media platforms, and digital tools for local marketing, managing sales, outreach, and client communications.

·         Ability to plan and execute small-scale marketing events and activations with confidence.

·         Outstanding presentation skills and interpersonal communication abilities.

·         Versatile skill set, including technical aptitude and hands-on experience resolving product-related issues.

·         Basic computer skills, including proficiency with internet browsers and email software, are required.

PREFERRED COMPETENCIES AND QUALIFICATIONS

·         Demonstrated expertise in customer service within the mobility industry, with three to five years of relevant experience.

·         Strong proficiency in account reconciliation, and filing processes, preferably with hands-on experience using QuickBooks or similar financial systems to ensure accurate and timely financial operations.

·         Proactive and self-motivated, capable of working independently and accountable for achieving results.

·         Exceptional verbal and written communication skills; comfortable presenting to groups and engaging with individuals.

·         Collaborative team player, effectively works with service teams, marketing, and corporate partners to achieve shared goals.

·         Flexible and resilient, able to transition seamlessly between customer service, sales, and community outreach activities.

·         Familiarity with mobility and accessibility equipment, products, and associated services.

·         Prioritizes compassion and empathy when interacting with customers, demonstrating genuine care and understanding.

·         Skilled at building authentic relationships within the community and representing the brand with enthusiasm.

·         Customer-focused approach, actively listens to customer concerns and delivers tailored solutions to meet their needs.

·         Entrepreneurial mindset, resourceful, and dedicated to driving the growth and success of the local store.

·         Strong belief in SpinLife’s mission to empower independence and mobility, with a genuine passion for making a positive impact.

PHYSICAL REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•   Prolonged periods of working at a desk and/or on a computer
•   Frequent use of hands, wrists, fingers associated with computer equipment
•   Occasionally move and reach with arms and hands
•   Ability to lift move up to 50 pounds.
•   Ability to work overtime as needed. 

At Spinlife, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Spinlife is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Spinlife is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.