SUMMARY OF RESPONSIBILITY:

The Cash Posting Manager manages cash posting, cash posting administrative, and/or unapplied staff in a centralized department.  This role is responsible for supervising and managing the cash posting process and respective staff to gather and post all revenue-related cash receipts/ remittance timely and accurately.  Additionally, this role may supervise the process of researching unapplied balances and related refund approvals. This position is also responsible for direct or back-up oversight of cash posting administrative staff who research and prepare deposits to be ready for posting. 

The pay range for this position is $65,000-$72,000 salary. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

Essential Functions:

• Supervise and manage the day to day schedule/direction of staff.
• Ensure protocols are followed that are conducive to a productive, streamlined, efficient, effective work flow.
• Assist in developing, writing, and implementing work procedures that promote growth with an emphasis on accuracy and efficiency.
• Maintain consistent review of posting, administrative, and unapplied status, adjusting focus when needed to ensure efforts are aligned with business priorities.
• Review, validate, and collaborate to resolve submitted trends.
• Recruit, interview, write and conduct performance reviews, reward, coach, and manage employees performance and conduct.
• Handle or direct related escalated concerns/issues/questions internally and/or from other departments for resolution.
• Provide on-going training/education and productive feedback to staff.
• Respond to internal and external customers within one business day.
• Communicate and work with Director of Cash Posting, RBC peers, and staff as needed regarding posting activities, statistical analysis, and on special projects and/or other duties as needed.
• Coordinate with co-manager(s), direct reports, and other affiliated departments as needed staff to conduct all cash posting-related business and specifically month end processes.

Other Functions:

• Post and reconcile revenue related A/R in accordance with departmental procedures.
• Perform audits and provide feedback to staff.
• Back up to other Cash Posting Manager(s) and/or Director

Qualifications and Competencies:

• Bachelor’s degree in business or other related field is required or equivalent work experience;
• Minimum one year successful experience or training in a Supervisory, Management (or similar) capacity.
• Billing, collections, and/or posting experience in a Healthcare environment is required.
• Adept in understanding or quick to learn various technical systems including Clearinghouse, A/R ERP, Imaging System.
• Proficiency in Microsoft Office Suite is required.

List the competencies that make someone successful in that job:

• Solid leadership and conflict resolution skills
• Dependable and professional
• Excellent communication and collaboration skills
• Ability to leverage data to determine scope and impact of perceived opportunities or threats
• Strong math aptitude and logic/problem solving skills
• Excellent planning and organizational skills
• Proficiency in data analysis and ability to translate data into needed actions to drive improvement.
• Ability to anticipate impact and strategize mitigation plans
• Demonstrates Accountability, Clear Vision, External Focus, Courage, and Personal Impact

Mental and physical requirements:

• Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects
• Ability to work additional hours as requested or needed to conduct month-end processes.
• Ability to read and to understand and carry out written and verbal instructions.
• Is frequently required to use hands to finger and reach with hands and arms; and
• Vision abilities including close vision and the ability to adjust focus.