Sales & Operations Manager, Retail

Sales

Remote, United States

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ID: 13630-128

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Full-Time/Regular

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

JOB PURPOSE:

The SpinLife Sales & Operations Manager is responsible for executing on the strategy developed by the Vice President of Sales and Services. They will manage the day-to-day operations of the sales (Product Expert) organization to optimize the best sales opportunity by delivering a dynamic world-class sales service to our customers through our sales team. They are the advocates for the sales (Product Expert) team and the champion for creating a positive work environment & world-class sales service culture.

KEY RESPONSIBILITIES:

§ Manage the day-to-day operations of the sales (Product Expert) team and provide high-level communication to the VP of Sales & Service along with key stakeholders across the organization.

§ Recruit, retain, develop, and motivate staff to continuously learn through a supportive and collaborative approach; Set objectives; establish priorities; support upskilling; manage talent; and monitor/evaluate results.

§ Manage and oversee new employee on-boarding training activities to ensure employees are productive and operate to established performance standards within 90 days.

§ Manage the sales (Product Expert) team’s schedule with fairness, long-lead visibility to ensure our abandon rate is to the absolute minimum.

§ Monitor & measure sales performance of each individual sales associate. Leverage the high performers and provide guidance and training for others.

§ Collaborate with Finance to provide transparent commission reports on bi-weekly basis to motivate and to gain consensus with team members.

§ Deliver direct feedback to each sales (Product Expert) associate by monitoring their sales calls to ensure we are adhering to our policies and procedures and providing the best possible service to our customers.

§ Partner with merchandising to develop and deliver on-going product training to ensure our sales team has industry best product knowledge.

§ Communicate with cross-functional partners of the sales team developments and partner with the merchandising team to identify opportunities for products and/or services. Be the voice of the customer.

§ Work with department leaders and VP of Sales & Service, to develop annual Goals and Objectives for both entire sales organization and each individual team member.

§ May support order processing when sales team run into technical difficulties and/or need guidance

.§ Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with our mission.

§ Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.

§ Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.

§ The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

§ Associate’s degree in a related field or an equivalent combination of education and directly relevant experience may be considered.

§ Minimum of three (3) years of experience in Phone Sales Management or additional two (2) years of experience in managing a direct response sales team.

§ Mobility Equipment or Durable Medical Equipment industry experience.

§ People development and process improvement leadership experiences.

§ Ability to define a problem through discovery or analysis, identify countermeasures to correct and partner with stakeholders implement solution(s) to solve the problem.

§ Excellent oral and written communication skills.

§ Detail oriented with a focus on completion and accuracy.

§ Ability to remain focused while handling multiple tasks, responsibilities, and projects.

§ Ability and willingness to take a hands-on execution role to support business/organization needs.

§ Strong Microsoft Office skills to include excel.

§ Dedicated, quiet, home workspace with strong internet connection.

PREFERRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

§ Experience with process management systems.

§ Knowledge of Durable Medical Equipment

PHYSICAL REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

§ Frequent use of hands, wrists, fingers associated with using computer equipment.

§ Prolonged periods of working at a desk and/or on a computer.

§ Occasionally move and reach with arms and hands.

§ Ability to lift/move up to 50 lbs.

§ May require minimal travel (less than 10%) for leadership, training, or vendor meetings.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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