Numotion’s retail division, SpinLife, is the market leader in online retail Durable Medical Equipment (DME) for the aging population as well as people living with disabilities. Serving approximately 80,000 customers annually, SpinLife provides a wide variety of DME categories including scooters, lifts, power and manual wheelchairs, and a growing number of exclusive products as well as other accessibility equipment. SpinLife manages a national network of service technicians to provide White Glove Delivery and In-Home Service, as well as distributes the largest national catalog in the DME space. 

 We are looking for a Vice President of Sales & Service to join our our retail division SpinLife.

The Vice President of Sales & Service, is responsible for setting sales goals, developing strategies to meet those goals, and driving performance metrics to deliver profitable growth.  Leads, motivates, develops, and manages the Sales, Customer Service and Service & Repair team of SpinLife. 

KEY RESPONSIBILITIES:

·        Cultivate, motivate, and drive strong consultative selling culture throughout the organization by building up and maintaining team’s knowledge and expertise in DME domain. 

·        Recruit, hire, train, and develop a diverse sales organization ensuring they have everything they need to fulfill our objectives of growth.

·        Pivotal to build profitable customer relationships through selling products and services, ultimately contributing to the overall profitability of SpinLife.

·        Develop and make critical decisions, manage budgets, sales plans, and strategies to achieve sales objectives.

·        Work closely with cross-functional partners to deliver on the brand promise to improve the lives of people with disabilities and mobility limitations by enabling them to actively participate in everyday life.

·        Build aggressive KPIs to hold all teams accountable in driving results.

·        Partner with IT to drive efficiency through process enhancements through business optimization projects.

·        Evolve sales & service team structure as customer segments evolve. 

·        Work within executive team to identify/execute new business opportunities, process enhancements.

·        Responsible for the P&L of the service and delivery team.

·        Promote SpinLife products and services. Monitor sales activities, track market activity, and identify areas for improvement.

·        Drive customer satisfaction through reduced escalations and increase positive brand reviews. 

·        Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission. 

·        Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.

·        Always provide excellent customer service for all internal and external customers of the operations.  Provide solutions for customer concerns and continually focus on customer service as our top priority.

·        The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position.  The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

·        Strong verbal and written communication skills.

·        Managing a call center.

·        Ability to contribute collaboratively to a team while also working independently and proactively to analyze issues and improve       results.

·        Ability to work in a fast-paced environment and prioritize multiple projects at one time.

·        Transformative leader and ability to drive change effectively.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

·        10+ years’ experience in health care or ecommerce environment.

·        Experience using excel.

·        Experience with process management systems.

·        Knowledge of Durable Medical Equipment

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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