Join Numotion: The Leader in Complex Rehabilitation Technology - Become a Seating Technician!

At Numotion, we are on a mission to improve the lives of people with disabilities. As North Americas largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We are committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

We believe that our success comes from having a workforce with a diverse mix of minds, backgrounds, and experiences. We are committed to maintaining an inclusive work environment based on open dialogue, active listening, and continuous improvement. Join us, and contribute to fulfilling our mission to provide life-changing mobility solutions.

Position Overview:
Job Title: Seating Technician
Location: Albuquerque - Midway Park
Position Type: Full-Time/Regular
Job Duration: Regular/At-Will
Salary: $22.00 - $25.00 per hour
Travel Requirements: Up to 75%
Per Diem: Not provided

About the Role:
As a Seating Technician at Numotion, you will be a key player in the successful assembly, delivery, and fitting of Complex Rehabilitation Technology (CRT) equipment. This role supports the Assistive Technology Professional (ATP) and directly contributes to fulfilling Numotions vision of delivering life-changing mobility products and services. You will work closely with clients to ensure their mobility needs and functional goals are met, while maintaining high standards of customer service. This is a highly active, field-based role requiring up to 75% travel within the local service area, making it ideal for someone who thrives in a dynamic, client-facing environment.

Key Responsibilities:

1. Assist ATPs: Support the ATP team with equipment assembly and delivery as needed, ensuring seamless coordination and timely service delivery to clients.

2. Equipment Assembly and Delivery: Assemble and fit CRT equipment, including manual and power wheelchairs and other assistive technologies, ensuring that client goals are met with minimal oversight. Deliver equipment to clients at homes, care facilities, and other locations throughout the Albuquerque area.

3. Troubleshooting: Assess product issues in the field and collaborate with the ATP for effective solutions, minimizing disruption to the client experience.

4. Maintain Workspace: Keep the shop and warehouse clean, organized, and safe for all operations, adhering to all applicable safety standards and organizational protocols.

5. Vehicle Maintenance: Ensure delivery vehicles are kept clean and in safe working order, reporting any maintenance needs promptly to the appropriate personnel.

6. Client Relationship Management: Assist in maintaining strong relationships with existing business accounts, demonstrating professionalism and empathy in every client interaction.

7. Accurate Documentation: Ensure that all required documentation is completed accurately and in a timely manner, in full compliance with Numotion policies and applicable regulatory requirements.

8. Safety Compliance: Adhere to all standard safety procedures and regulations at all times, including proper handling and transport of CRT equipment.

9. In-Service Training: Attend required company training and development sessions to stay current with product knowledge, industry standards, and company procedures.

10. Customer Collaboration: Work closely with ATPs and customers to ensure equipment solutions align with client needs, functional goals, and prescribed specifications.

11. Customer Service Focus: Provide outstanding customer service at all times, proactively addressing concerns and ensuring client satisfaction throughout the delivery and fitting process.

12. Problem Solving: Quickly address any concerns raised by customers during deliveries or fittings, seeking guidance from the ATP as necessary to resolve issues effectively and efficiently.

13. Adhere to Leadership Principles: Utilize Numotion Leadership Principles to maintain integrity, compliance, and company values in all professional interactions and decisions.

14. Confidentiality: Maintain strict confidentiality in all employee and customer matters and comply with all federal and organizational policies and regulations, including HIPAA and other applicable standards.

Compensation and Benefits:
Numotion offers a competitive compensation package for this role, with an hourly wage ranging from $22.00 to $25.00 based on experience and qualifications. In addition to competitive pay, employees enjoy:
- Comprehensive medical, dental, and vision insurance
- 401k retirement plan with employer match
- Short- and long-term disability benefits
- Life insurance coverage
- A dynamic, supportive work culture focused on employee growth and development
- Ongoing training and professional development opportunities

Equal Opportunity and Drug-Free Workplace:
Numotion is an equal opportunity employer committed to fostering a workplace that reflects the diverse communities we serve. We do not tolerate discrimination against employees, customers, or partners based on ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital status, or veteran status. As a drug-free workplace, candidates are required to pass a drug test before beginning employment.

Ready to Make an Impact? Apply today to join Numotion and help us provide life-changing mobility solutions to individuals across the nation!

• Assembly and fitting of Complex Rehabilitation Technology (CRT) equipment including manual and power wheelchairs
• Strong verbal and written communication skills for effective interaction with clients, ATPs, and team members
• Excellent organizational skills including listening, prioritization, and time management abilities
• Critical thinking and problem-solving skills to assess and resolve equipment and client issues in the field
• Exceptional customer service skills with the ability to deliver outstanding experiences in all client interactions
• General knowledge of products within the CRT industry and assistive technology landscape
• Ability to thrive in a fast-paced, high-travel environment while managing multiple priorities simultaneously
• Commitment to continuous improvement and identifying opportunities for process and service enhancements
• Proficiency in completing accurate documentation in compliance with company policies and regulatory requirements
• Ability to maintain confidentiality and comply with federal and organizational policies including HIPAA
• Vehicle operation and basic vehicle maintenance awareness to ensure safe and reliable delivery operations
• Adherence to safety procedures and regulations in shop, warehouse, and field environments
• Ability to work collaboratively with Assistive Technology Professionals (ATPs) and cross-functional teams
• Basic mechanical or electrical aptitude for equipment assembly, adjustment, and troubleshooting
• Adaptability and flexibility to respond to changing client needs and field conditions

• Minimum of 1 to 2 years of related mechanical or electrical experience preferred
• High School diploma or GED equivalent required as minimum educational qualification
• Valid State Drivers License with a satisfactory driving record required due to up to 75% travel requirement
• Experience in equipment assembly, fitting, or delivery within a healthcare, rehabilitation, or related technical field is preferred
• Prior experience working with individuals with disabilities or in a Complex Rehabilitation Technology (CRT) environment is a plus
• Experience providing direct customer service in a field-based or client-facing role
• Demonstrated experience maintaining accurate records and completing documentation in compliance with organizational or regulatory standards
• Experience collaborating with clinical or technical professionals such as Assistive Technology Professionals (ATPs), occupational therapists, or similar roles is advantageous
• Experience operating and maintaining delivery vehicles in a professional capacity
• Proven track record of adhering to safety protocols and maintaining clean, organized work environments