Join Numotion: The Leader in Complex Rehabilitation Technology - Become a Service Technician!

About Numotion:
At Numotion, we are on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions ranging from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We are committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. We believe that our success comes from having a workforce with a diverse mix of minds, backgrounds, and experiences. Join us and contribute to fulfilling our mission to provide life-changing mobility solutions.

Position Overview:
Numotion is seeking a dedicated and skilled Service Technician to join our team at our Knoxville-N Hall of Fame location. This is a full-time, regular/at-will position offering hourly compensation with no travel required. As a Service Technician at Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products. You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day.

Job Purpose:
The Service Technician is responsible for servicing and repairing complex manual and power wheelchairs as well as other medical equipment, using a variety of diagnostic tools and current information from manufacturers. They maintain clients and referral sources satisfaction by ensuring functional goals and outcomes are being met while demonstrating genuine care for the customer.

Key Responsibilities:
- Diagnose and troubleshoot basic product issues on complex rehab equipment with minimal assistance from leaders, peers, and manufacturer guidance as required.
- Perform restorative adjustments and programming of customer equipment as needed or as directed by supervisors.
- Work collaboratively with manufacturers of customer equipment to correctly diagnose issues and obtain quotes for replacement parts as needed.
- Provide effective solutions for customer concerns and continually focus on customer service as the top organizational priority.
- Maintain strong working relationships with all other business units within Numotion to ensure seamless service delivery.
- Educate customers and caregivers on the proper use and upkeep of their equipment to promote longevity and safety.
- Utilize digital tools including phone applications and web-based interfaces to maximize routing and diagnostic efficiency and accuracy.
- Consistently complete all daily assigned repair events, including evaluations and/or deliveries, in a timely and professional manner.
- Complete all required paperwork thoroughly and in a timely manner to ensure accurate record-keeping and compliance.
- Maintain a minimum of 10 hours of Continuing Education per year to stay current with industry developments and best practices.
- Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion's mission.
- Adhere to employee and customer confidentiality standards and comply with Numotion's policies and applicable federal regulations.
- Provide excellent customer service for all internal and external customers at all times, ensuring concerns are addressed promptly and professionally.

Physical Work Requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequent use of hands, wrists, and fingers associated with computer equipment and tools.
- Must be able to walk, climb ladders and stairs, stoop, kneel, crouch, crawl, squat, and reach both overhead and below waist.
- Ability to work for prolonged periods at a desk and/or on a computer.
- Occasionally move and reach with arms and hands.
- Ability to lift up to 60 lbs. and pull/push equipment heavier than 100 lbs. at times.
- Ability to communicate effectively with customers, caregivers, and team members.
- Ability to work overtime as needed to meet operational demands.
- Ability to drive a motor vehicle for extended periods of time as required by the position.

Compensation and Benefits:
Numotion offers competitive hourly compensation packages, including medical, dental, and vision insurance, short-term and long-term disability coverage, a 401(k) retirement plan, and life insurance. This position does not include per diem or travel reimbursement as no travel is required.

Equal Opportunity Employer:
Numotion is proud to be an equal opportunity employer. We are dedicated to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. We do not tolerate discrimination in any form and are committed to fostering a work environment that reflects the diverse communities we serve. All candidates must pass a drug test as part of the hiring process.

Ready to Make a Difference?
If you are passionate about delivering life-changing mobility solutions and providing exceptional customer service, apply today to join the Numotion team! Help us empower individuals to live more independent, fulfilling lives. Join Numotion - where your work makes a real difference in the lives of those who need it most!

• Ability to diagnose and troubleshoot complex rehabilitation equipment issues using diagnostic tools and manufacturer guidance
• Proficiency in performing restorative adjustments and programming of complex medical equipment
• Strong troubleshooting and problem-solving skills for technical and mechanical issues
• Excellent customer service skills with a service-minded and positive attitude
• Strong verbal and written communication skills for interacting with customers, caregivers, and internal teams
• Ability to educate customers and caregivers on proper equipment use and maintenance
• Proficiency with digital tools including mobile phone applications and web-based interfaces for routing and diagnostics
• Ability to work independently and use sound judgment to resolve technical issues with minimal supervision
• Ability to work effectively with cross-functional teams to achieve shared organizational goals
• Strong listening, organizational, and prioritization skills to manage daily workload efficiently
• Ability to adapt to changing priorities, processes, and technology in a dynamic work environment
• Comfortable using mobile devices and applications, including accessing websites and other digital tools
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint
• Ability to complete all required documentation and paperwork thoroughly and in a timely manner
• Knowledge of maintaining, diagnosing, and installing or replacing medical equipment
• Ability to lift up to 60 lbs. and push/pull equipment heavier than 100 lbs.
• Valid State Driver's License with a clean driving record
• Commitment to maintaining confidentiality and adhering to federal regulations and company policies
• Commitment to continuous learning with a minimum of 10 hours of Continuing Education per year
• Ability to work overtime as needed to meet operational demands

• High School diploma, GED, or equivalent work experience required
• Minimum of one year of related work experience in a technical and/or mechanical capacity
• Minimum one year of experience in a customer-facing role (preferred)
• Experience in or exposure to the healthcare industry is preferred
• Working knowledge of maintaining, diagnosing, and installing or replacing equipment is preferred
• Experience using digital tools such as mobile applications and web-based platforms for work-related tasks
• Experience working with manufacturers or vendors to diagnose equipment issues and source replacement parts is a plus
• Experience completing detailed documentation and paperwork in a professional setting
• Experience operating a motor vehicle professionally and safely for extended periods
• Demonstrated experience providing excellent customer service in a technical or field service environment