By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds, and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening, and ongoing definitive.

 JOB PURPOSE:

Receives and implements service and repair requests, determines reimbursement eligibility, and coordinates the timely provision of services.

KEY RESPONSIBILITIES:

▪ Assists customers with service & repair requests, obtains demographics, enters and maintains accurate data in order processing system.

▪ Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding

▪ Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.

▪ Responds to customer inquiries and requests in a timely manner working with other staff members to increase customer satisfaction and turnaround times.

▪ Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.

▪ Coordinates scheduling of service tech evaluations and rescheduling of service tech deliveries on request.

▪ Meets all set productivity and performance standards.

▪ Provides and coordinates training for new service coordinator hires, as well as ongoing training and mentoring.

▪ Participates in Service & Repair initiatives to continuously improve department results

▪ Other duties as assigned

▪ Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.

▪ Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.

▪ Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

▪ The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

▪ High school diploma or general education degree (GED) or equivalent combination of experience and education.

▪ Minimum two years of customer service experience

PREFERRED COMPETENCIES AND QUALIFICATIONS:

▪ Strong communication skills, both written and verbal

▪ Strong listening, organization and priority setting skills.

▪ Ability to work in a fast-paced environment and juggle multiple priorities.

▪ Ability to think quickly, assess a situation and make a sound decision.

▪ Ability to provide best-in-class customer service

▪ Working knowledge of service order processing experience

▪ Knowledge of complex rehab equipment and products

▪ Prior experience working in durable medical equipment industry

▪ Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.

▪ Knowledge of MS Word, Excel, PowerPoint, and Outlook

PHYSICAL WORK REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

▪ Frequent use of hands, wrists, fingers associate with computer equipment.

▪ Prolonged periods of time working at a desk and/or on a computer.

▪ Occasionally move and reach with arms and hands.

▪ Ability to communicate effectively.

▪ Ability to work overtime as needed.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.