At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

JOB PURPOSE:

The DFC Manager is responsible for overseeing the day-to-day operations of their assigned team(s).   This role ensures the delivery of quality service through monitoring, development of staff on a continual basis, and ensuring proper work processes meet Numotion procedures. This role could also be overseeing a team of supervisors.

The pay range for this position is $60,000-80,000 Salary. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location

KEY RESPONSIBILITIES:

• Drive compliance in accordance with the organization's policies and applicable laws.
• Interview, hire, mentor, and train supervisory employees and individual contributors.
• Provide leadership and oversight on the daily activities of direct reports.
• Manage and delegate daily workflow of their direct reports.
• Provide on-going coaching, mentoring, and development of direct reports.
• Identify source(s) of employee/operational issues and develop action plans to solve them.
• Maintain consistent review of all open orders in DFC.
• Collaborate with the Director of Funding and cross functional leadership team(s) regarding contract guidelines, changes to payer profiles and overall order process flow.
• Develop & execute plans to facilitate achievement of DFC & Company Goals.
• Support and ensure that the DFC meets required accuracy and collectability of generated revenue.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Associate degree in management or related discipline or an equivalent combination of education and directly relevant experience may be considered. .
• Two (2) years of order processing related experience .
• Minimum four (4) years of related management experience
• Proficiency in Microsoft Office Suite.
• Excellent analytical, mathematical, and computations skills.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

• Bachelor’s degree
• Able to use technology to optimize efficiency and effectiveness.
• Solid written and verbal communication, listening, organization and priority setting skills.
• Solid critical thinking and problem-solving skills.
• Ability to work in a fast-paced environment and juggle multiple priorities.
• Able to think quickly, assess a situation and make a sound decision.
• Assertive, self-directed; able to work without supervision.
• Ability to understand and carry out written and verbal instructions.

PHYSICAL REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, wrists, fingers associated with computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.