Numotion, the nation's leading provider of Complex Rehabilitation Technology, is seeking a Director of Operations Fulfillment to join our team. This full-time, regular/at-will executive position is based in San Antonio - Starcrest Dr. The Director of Operations Fulfillment will play a crucial role in ensuring the effective and timely shipping/receiving, inventory, assembly, and delivery of our products at the local level. The successful candidate will lead a team of Production/Assembly Technicians, Warehouse Technicians, Seating Technicians, Shipping/Receiving Technicians, and Courier/Delivery Technicians, focusing on quality customer service while maintaining safe and efficient operations. Key responsibilities include leading the order fulfillment team to achieve high customer satisfaction and retention, hiring and developing staff, overseeing warehouse activities, providing inventory reports, improving operations, coordinating equipment procurement and delivery, partnering with cross-functional leaders, addressing and resolving escalations, ensuring quality to increase customer satisfaction, managing distribution routes, implementing best practices, utilizing reporting databases, and ensuring compliance with company and government regulations. At Numotion, we offer competitive compensation packages, including benefits and a 401k. The salary range for this position is $75,000.00 to $120,000.00 annually. We are committed to an inclusive work environment and encourage diverse candidates to apply. Numotion is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

• Strong leadership and team management skills
• Ability to lead, mentor, and coach staff effectively
• Experience in warehouse management, including shipping/receiving and inventory control
• Proficiency in providing inventory reports and insights for operational improvements
• Cross-functional coordination skills for equipment procurement and delivery
• Ability to work with cross-functional leaders to maintain order processing efficiency
• Capability to address and resolve escalations in accordance with procedures
• Commitment to quality and customer satisfaction
• Efficient scheduling and management of distribution routes
• Implementation of best practices and operational processes
• Proficiency in utilizing reporting databases to optimize business outcomes
• Ensuring strict compliance with company and government processes/regulations
• Knowledge of MS Word, Excel, PowerPoint, and Outlook
• Ability to effectively utilize technology and adapt to innovative environments
• Understanding of financial reporting
• Results-oriented, forward-thinking, and compassionate leadership principles

• A Bachelor’s degree in a related field or equivalent combination of education and experience
• Minimum of five years of operational work experience
• Minimum of two years of supervisory experience, including leading, mentoring, and/or coaching
• Valid State Driver’s License with an acceptable driving record
• Willingness and ability to travel frequently across geographical zones
• Knowledge of complex rehab equipment and products (preferred)
• Demonstrated technical or mechanical knowledge (preferred)
• Experience in or exposure to healthcare management (preferred)
• Demonstrated ability to work in a matrixed environment and achieve shared goals (preferred)
• Proven ability to act as a change agent within a rapidly changing environment (preferred)
• Prior experience with physical inventory and remote inventory management (preferred)