By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

The pay range for this position is $63,920-$87,890 salary. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location

JOB PURPOSE:

The Merchandise Manager – E-Commerce is responsible for managing and executing the online product catalog and merchandising processes for our premium cash-pay Durable Medical Equipment (DME) across the company’s digital channels. This role ensures a highly curated, best-in-class product assortment that reflects the expectations of discerning consumers seeking independence, comfort, and style—not just medical necessity.  This role ensures the right products are available online, at the right time, in the right quantities, and presented in a way that optimizes the customer’s experience and maximizes revenue and profitability.

This position combines trend forecasting, digital merchandising best practices, a deep understanding of the premium DME customer to deliver revenue growth, strong margins, an elevated online shopping experience, and can leverage analytics to inform decisions in a fast-paced, mission-driven environment.  The role will collaborate with teams across digital, sales, customer service, compliance, and key manufactures to maintain a high-functioning e-commerce environment.

KEY RESPONSIBILITIES:

Merchandising Operations & Product Catalog Management

• Own the day-to-day product catalog management across all e-commerce platforms (e.g. Shopify, BigCommerce, .Net).
• Ensure accurate product listings—including pricing, inventory availability, specifications, imagery, and ADA-compliant descriptions.
• Maintain product categorization, tagging, filtering, and site navigation logic to ensure easy product discovery.
• Support seasonal, promotional, and feature merchandising (e.g. homepage rotations, featured collections, lifestyle bundles).

Product Onboarding & SKU Maintenance

• Lead & execute product onboarding processes including product hierarchy, attribute mapping, and classification: collect vendor data, input into product information management (PIM) or ERP tools, QA listings, and coordinate go-live timing with marketing and sales.
• Collaborate with vendors and internal teams to track product updates, phase-outs, and discontinued items.
• Ensure high standards of product data integrity and compliance with premium positioning and brand guidelines.

Vendor Management

• Manage relationships with manufacturers and suppliers to ensure timely onboarding of new products and accurate data exchange (pricing, specs, UDI, etc.).
• Work closely with Regulatory/Compliance teams to ensure all products meet applicable state and federal DME regulations.

Execution of Promotions & Site Merchandising

• Implement promotional pricing, coupon codes, featured collections, and sale campaigns in the e-commerce platform.
• Update product badges (e.g. “New,” “Bestseller,” “Limited Stock”), banners, and homepage callouts as directed by marketing calendars.
• Own online product presentation: copy, images, taxonomy, categorization, cross-sells, and upsells.
• Optimize category pages and landing pages for conversion and usability, using data-driven insights and A/B testing where possible.
• Provide input on pricing and promotional levers that balance competitiveness with margin requirements.
• Partner & coordinate with marketing and creative teams on assets for product launches, category campaigns, or email integrations.
• Maintain a merchandising calendar with launch dates, refreshes, and promotional deadlines.

Inventory Coordination & Product Availability

• Monitor inventory availability and lead times in coordination with inventory planning and warehouse or drop-ship vendors.
• Remove or adjust product visibility based on stock levels or fulfillment readiness.
• Flag slow-moving or out-of-stock items and recommend merchandising adjustments.

Reporting, Data & Performance Analytics

• Pull and review weekly/monthly sales and merchandising reports to identify top performers and areas for optimization; product, category, and vendor performance KPIs, including sales, margin, turn, returns, and conversion rate.
• Analyze sales data, trends, and customer behavior to make informed product lifecycle decisions (launch, continuation, markdown, and discontinuation)
• Identify gaps and opportunities using tools such as Google Analytics, e-commerce dashboards, and ERP reports.
• Deliver weekly/monthly reports on e-commerce merchandise performance and propose action plans. 

Professional Conduct and Customer Commitment

·         Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission. 

·         Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.

·         Always provide excellent customer service for all internal and external customers of the operations.  Provide solutions for customer concerns and continually focus on customer service as our top priority.

·         The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position.  The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• 3–5 years of experience in e-commerce merchandising, digital retail operations, or product catalog management.
• Experience managing large product catalogs in Shopify, BigCommerce, Magento, or similar and merchandising/PIM tools.
• Analytical mindset with advanced Excel/Google Sheets and experience with data visualization tools (e.g., Tableau, Looker).
• Comfortable with hands-on content updates, SKU management, and cross-functional coordination.
• Familiarity with premium products or lifestyle-driven merchandising.
• Exceptional organizational skills and attention to detail.
• Strong communication skills, detail orientation, cross-functional collaboration skills, and project ownership.

Preferred:

• Experience working with both cash-pay and insurance-reimbursed DME products.
• Experience working with ADA-compliant content, SEO product tagging, or conversion optimization.
• Experience in omnichannel retail environments (physical + online store strategy integration).

 Key Performance Indicators (KPIs):

• Online revenue and margin performance by category
• Conversion rate by product/category
• SKU productivity and inventory turn
• Return rates and customer satisfaction metrics
• New product onboarding cycle time
• On-time and accurate product launches and promotions
• Reduction in merchandising-related customer support tickets
• In-stock availability and merchandising freshness

Who You Are:

• A dependable executor who thrives on getting details right.
• You take ownership of your deliverables and follow through.
• You’re energized by bringing premium lifestyle products to life online—blending function with visual storytelling.
• You believe in access, dignity, and empowering people through great product choices.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

·         Frequent use of hands, wrists, and fingers associated with using computer equipment.

·         Prolonged periods of time working at a desk and/or on a computer.

·         Occasionally move and reach with arms and hands.

• Primarily remote or office-based role with occasional travel to vendors, suppliers, or conferences. 10% - 20% travel required.
• Must be able to work extended hours during promotional or seasonal peak periods.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.