Numotion, the nation's leading provider of Complex Rehabilitation Technology, is seeking a Director of Operations Order Processing to join our dynamic team. This role is pivotal in ensuring that individuals with disabilities receive the mobility products and services they need to participate actively in everyday life. As a Director of Operations Order Processing, you will oversee the daily activities of our Customer Care Coordinators across multiple locations, ensuring that order processing and internal support needs are met or exceeded with timeliness and accuracy. Your leadership will be instrumental in maintaining our industry-leading position by fostering an inclusive work environment and driving best-in-class customer service. Your responsibilities will include leading and directing the order processing team, hiring, developing, and managing staff performance, and working cross-functionally to coordinate equipment procurement and delivery. You will manage Orders in Process (OIP) meetings, delivery planning, and balance load of OIP to maintain efficiency. Additionally, you will address and resolve escalations, direct quality assistance for customers, increase customer satisfaction, implement best practices, utilize reporting databases, and ensure strict compliance with company and government processes/regulations. This full-time, regular/at-will position is based in Omaha Corn-S 118th Circle and offers a competitive salary range of $80,000.00 to $100,000.00, paid bi-weekly, with no per diem. Numotion provides a comprehensive benefits package, including medical, dental, and vision insurance, disability coverage, a 401k plan, and life insurance. We are committed to creating a diverse and inclusive workplace and are an equal opportunity employer.

Required Skills

• Proven leadership and team management abilities
• Strong customer service orientation
• Experience in order processing and internal support
• Ability to work cross-functionally and coordinate with various departments
• Proficiency in managing Orders in Process (OIP) and delivery planning
• Capability to address and resolve escalations effectively
• Experience in quality assurance and customer assistance
• Ability to lead and implement operational best practices
• Proficient in utilizing reporting databases to optimize business outcomes
• Strong understanding of company and government compliance regulations
• Excellent interpersonal and problem-solving skills
• Superior communication skills, both written and verbal
• Proficiency in MS Word, Excel, PowerPoint, and Outlook

Required Experience

• Bachelor’s degree in a related field or equivalent combination of experience and education
• Minimum of five years of operational work experience and/or training
• Minimum of two years of leadership development experience, including leadership, mentoring, and/or coaching
• Working knowledge of service order processing
• Basic understanding of financial reporting
• Knowledge of funding and payer requirements
• Familiarity with complex rehab equipment and products
• Experience in the durable medical equipment industry
• Previous experience with healthcare accreditation process and business requirements
• Demonstrated ability to work in a matrixed environment and achieve shared goals
• Proven ability to act as a change agent within a rapidly changing environment
• Ability to develop and execute multiple business priorities to meet objectives
• Exceptional interpersonal and problem-solving skills, both internally and with customers