Why SpinLife?

SpinLife is the retail division of Numotion, the US's leading and largest provider of products and services for mobility and personal independence. From wheelchairs to medical supplies, we are at the forefront of delivering high-quality, medically necessary products that make a difference in the daily lives of those we serve. We are committed to cultivating an inclusive, diverse workforce that thrives on innovation, collaboration, and respect for all. Join our team and be part of a company dedicated to improving lives and making a meaningful impact.

As a Customer Relations Representative, you'll play a crucial role in bridging the gap between our customers and our sales/service teams. Your work will directly contribute to our customers' mobility and well-being. At SpinLife, we offer:

• Competitive salary & comprehensive benefits (medical, dental, vision, life insurance)
• Generous 401k with company match
• Paid training and ongoing professional development opportunities
• A dynamic, inclusive team environment that encourages growth
• Work that has a real-world impact—helping individuals regain independence

Key Responsibilities:

• Deliver Expert Customer Service: Greet and assist customers in selecting mobility products that meet their unique needs, offering expert advice and solutions.
• Evaluate Customer Needs: Conduct thorough evaluations of all product lines, tailoring recommendations to customers’ specific medical and functional requirements.
• Manage Sales Leads: Create and follow up on both short-term and long-term sales leads, contributing to the growth of the business.
• Resolve Customer Concerns: Efficiently address any issues, ensuring a positive and effective resolution.
• Strengthen Relationships with Payors: Cultivate relationships with 3rd Party Payors like VA, DVR, and other relevant organizations to expand outreach and support.
• Coordinate Sales Orders: Oversee sales orders from creation to completion, ensuring smooth operations and customer satisfaction.
• Assist with Store Operations: Participate in day-to-day store activities including scheduling, maintenance, and product organization.
• Answer Calls & Direct Communication: Answer inbound calls and direct them to appropriate team members as needed.
• Collaborate Across Teams: Work with internal teams to manage product orders, ensure timely delivery, and maintain high service standards.
• Promote SpinLife at Events: Represent the company at tradeshows and networking events, helping to build brand awareness and drive business.

Required Qualifications & Skills:

• High School Diploma/GED or equivalent education
• Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues alike
• Problem-solving abilities to resolve customer issues effectively
• Technical knowledge of mobility products and services, or the willingness to learn
• Excellent customer service skills, always focusing on customer satisfaction

Preferred Qualifications:

• 3 to 5 years of customer service experience in the mobility industry or a related field
• 1 -2 years of Sales or Retail experience is a plus
• Self-starter with a high degree of independence and accountability
• Demonstrated empathy and compassion for customers with disabilities or mobility challenges

Physical Requirements:

• Ability to stand for long periods and lift up to 50 pounds
• Frequent use of hands, wrists, and fingers for typing and computer work
• Ability to navigate varied terrain and assist customers in a variety of environments

About Numotion:

At Numotion, we offer competitive compensation packages and a commitment to our employees’ health and well-being. We provide a supportive and inclusive work culture, where diversity is celebrated, and everyone has an opportunity to contribute to our mission.

Numotion is proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply. We do not tolerate discrimination in any form and are committed to maintaining a drug-free workplace.