Numotion, the nation's leading provider of Complex Rehabilitation Technology (CRT), is seeking a dedicated Clinical Liaison to join our dynamic team. As a Clinical Liaison, you will play a crucial role in supporting individuals with disabilities by ensuring they receive medically necessary mobility products and services tailored to their unique needs. This full-time, regular/at-will position is based in Baltimore - Lord Baltimore and offers a competitive salary range between $45,000.00 and $55,000.00 annually. As an integral part of our team, you will provide clinical support by generating documentation for equipment justification based on evaluations conducted by Assistive Technology Professionals (ATPs). Your expertise will be vital in ensuring the funding of both basic and complex rehab equipment. You will also provide clinical feedback to ATPs when equipment justification does not support the chosen equipment and serve as a direct support and communication link to key referral accounts. Your essential functions will include dedicated order processing support, collaboration with branch Operations Managers (OMs) for held billing resolution, analysis and reporting on order processing trends, monitoring of key referral account Order Intake Process (OIP) for accurate and timely processing, and collaboration with managers and ATPs on pended order resolution. Additionally, you will coordinate submissions and follow-ups of prior authorizations, collect and evaluate medical documentation for compliance, communicate payer issues and changes, and support ATPs with information and education. Organizing loaner equipment scheduling and coordinating service and repair are also part of your responsibilities. You will develop and execute plans to meet and exceed financial goals and respond to all customers in a timely and professional manner. The role requires a minimum of an Associate's degree in a Rehab Science, clinical certification, or 2-3 years of industry background with proven skills related to medical documentation review. Experience in all facets of CRT is preferred. This position does not currently require specific credentials or training/education beyond what is stated, but you must be able to provide documentation if requested. The physical demands of the job are representative of those that must be met by an employee to successfully perform the essential functions, with reasonable accommodations made for individuals with disabilities. Numotion offers a comprehensive benefits package, including medical, dental, vision insurance, disability coverage, a 401k, and life insurance. We are an equal opportunity employer committed to a diverse and inclusive workplace.

Required Skills

• Proficiency in Microsoft Office Suite
• Ability to work without supervision
• Basic understanding of financial reporting (P&L, medical billing reports)
• Strong written and verbal communication skills
• Ability to give clear instructions
• Aptitude for working in a fast-paced environment and managing multiple priorities
• Strong interpersonal skills and problem resolution abilities
• Integrity and values consistent with the Numotion Mission
• Quick decision-making skills
• Efficiency in using technology to optimize effectiveness
• Solid organization and priority setting skills
• Good listening skills and ability to retain instructions
• Consistent attendance record

Required Experience

• Minimum of an Associate's degree in a Rehab Science
• Clinical certification or 2-3 years of industry background with medical documentation review experience
• Experience in all facets of Complex Rehabilitation Technology (CRT) preferred
• Proven ability to collaborate with branch OMs for held billing resolution
• Experience in analyzing and reporting on order processing trends
• Familiarity with coordinating submissions and follow-ups of prior authorizations
• Experience in collecting and evaluating medical documentation for compliance
• Ability to communicate payer issues and changes effectively
• Experience in supporting ATPs with information and education
• Capability to organize loaner equipment scheduling and coordinate service and repair
• Experience in developing and executing plans to meet and exceed financial goals
• Proven track record of responding to customers in a timely and professional manner