Director of Operations Fulfillment – Join Numotion, the Leading Provider of Complex Rehabilitation Technology

At Numotion, we are transforming lives by providing Complex Rehabilitation Technology (CRT) solutions that empower individuals with disabilities to live more independent and active lives. As the nation’s leading provider of medically necessary mobility products, we offer everything from manual and powered wheelchairs to disposable medical supplies tailored to each individual’s medical and functional needs. When you join Numotion, you become part of a dedicated team committed to delivering personalized care and improving the lives of those with disabilities.

We are seeking an experienced Director of Operations Fulfillment to lead and manage our operations at the local level. If you’re a leader with a passion for operational excellence and a commitment to providing exceptional customer service, this role offers a unique opportunity to make a real difference in people's lives.

What We Offer:

• Competitive salary with performance-based incentives
• Comprehensive health benefits (medical, dental, vision)
• 401(k) plan with company match
• Generous paid time off and work-life balance support
• A diverse and inclusive work environment where you’ll thrive and grow

Position Overview: As the Director of Operations Fulfillment, you will be responsible for overseeing shipping, receiving, inventory, assembly, and delivery operations at the local level. You will lead a dynamic team, ensuring that every aspect of fulfillment runs efficiently, safely, and with a focus on customer satisfaction. You will also work closely with cross-functional teams to deliver high-quality services and meet business objectives.

Key Responsibilities:

• Lead and manage the order fulfillment team, ensuring high levels of customer satisfaction and team performance.
• Hire, train, develop, and mentor staff to meet and exceed operational goals.
• Oversee warehouse operations, including shipping, receiving, product returns, and maintaining clean rental/demo equipment.
• Generate and analyze inventory reports to ensure smooth operations and resolve discrepancies.
• Collaborate with internal teams to coordinate the procurement and delivery of equipment, ensuring timely service delivery.
• Address and resolve escalations swiftly to maintain positive customer experiences.
• Optimize distribution routes to enhance efficiency and minimize turnaround times.
• Drive the implementation of best practices to standardize processes across the region.
• Ensure compliance with all company policies and regulatory requirements.

Required Qualifications:

• Bachelor’s degree in a related field or an equivalent combination of education and related experience may be considered.
• Minimum of five years of operational work experience.
  Minimum of two years of supervisory experience, including leading, mentoring and/or coaching.
  Must possess a valid State Driver’s License, and acceptable driving record.
  Must be willing and able to travel frequently across geographical zone locations.

Preferred Qualifications:

• Familiarity with complex rehabilitation products and equipment.
• Technical or mechanical expertise, particularly in assembly and maintenance.
• Experience with healthcare management and operational processes.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Inventory management experience, including remote inventory systems.

Our Leadership Principles:

• Results-Oriented: Achieve and exceed goals with a focus on performance.
• Forward-Thinking: Recognize trends and use them to guide decision-making.
• Urgency: Resolve issues efficiently and swiftly.
• Compassionate: Show understanding and empathy in all interactions.
• Simplify: Break complex problems into manageable parts to drive solutions.

Why Numotion?

• We’re an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.
• We value open dialogue, active listening, and continuous improvement.
• We offer a drug-free workplace, and all candidates must pass a drug test before beginning employment.

If you’re ready to lead a team that’s dedicated to making a real difference, apply now and join Numotion – where every day is an opportunity to help others live more fully and independently.