Join Numotion: Shape the Future of Complex Rehabilitation Technology

At Numotion, we are the nation’s leading provider of Complex Rehabilitation Technology (CRT), dedicated to enhancing the lives of thousands through tailored mobility solutions. From manual and powered wheelchairs to essential medical supplies, our mission is to empower individuals with disabilities, allowing them to actively participate in everyday life.

We believe that our success stems from a diverse workforce that embraces unique perspectives and experiences. By fostering an inclusive environment rooted in open dialogue and active listening, we ensure that every team member contributes to our commitment to excellence.

Position: Customer Care Coordinator

Job Purpose: As a Customer Care Coordinator, you will play a pivotal role in delivering exceptional customer service, ensuring that our clients’ needs are met with efficiency and professionalism. Your efforts will directly impact the customer experience and help us maintain our industry-leading status.

Key Responsibilities:

• Manage incoming calls and inquiries with professionalism.
• Process new orders quickly and accurately.
• Schedule evaluations and coordinate equipment adjustments with clients and referrals.
• Handle order documentation, including Functional Mobility Evaluations and Letters of Medical Necessity.
• Keep the team informed about order processing status.
• Track equipment deliveries to ensure timely arrival.
• Communicate with clients regarding insurance coverage, deductibles, and payment responsibilities.
• Conduct equipment research using vendor websites.
• Process payments for out-of-pocket expenses and reconcile deliveries for billing.
• Maintain comprehensive records of doctor and therapist contacts.
• Perform other related duties as needed.

Required Qualifications, Skills, and Experience:

• Education: High School diploma/GED required; Associate's degree preferred.
• Experience: Minimum of three years in a fast-paced office environment preferred.
• Customer Focus: Strong commitment to positive customer interactions.
• Technical Skills: Proficiency in Microsoft Office Suite and familiarity with technologies that enhance efficiency.
• Communication Skills: Excellent written and verbal communication, organizational skills, and ability to prioritize tasks effectively.

Why Join Numotion?

By joining our team, you’ll become part of a mission-driven organization dedicated to making a difference in people's lives. We offer competitive benefits, professional growth opportunities, and a supportive work culture. If you’re ready to contribute to meaningful change and thrive in a dynamic environment, we want to hear from you!

Apply now and start your journey with Numotion today!

PHYSICAL REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to meet essential functions of the position with reasonable accommodations as necessary.
• Prolonged periods of working at a desk and/or on a computer
• Ability to work overtime as needed.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401k and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.