NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Medical Assistant, FGP - Huntington - CRCST/CER or CFER cert.

In this role, the successful candidate The Medical Assistant/ Endo Tech is responsible for assisting Physicians, Advanced Care Practitioners and Nurses in providing patient care. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Medial Assistant is also responsible for administrative tasks, such as: scheduling appointments, managing patient messages, and performing data entry.
The MA/Endo-tech includes added responsibilities of assisting in endoscopy procedure area, managing associated equipment, patient preparation, specimen processing, and performing disinfection/sterilization of equipment and instruments.

Job Responsibilities:

• Assists providers with procedures and set up in alignment with NYS and NYULH scope of practice.
• Assists with specimen collection and ensures proper handling and processing as per organizational policy & procedure. 
• Cleans, disinfects, and/or sterilizes designated equipment & instruments after use, following NYULH, NYS, pertinent regulatory organization policy and requirements, with documentation of required competency in place. Retrieves and stores as required.
• Participates in time out procedures
• Cleans and disinfects procedure area after each procedure and as needed, as per policy
• Follows Universal Precautions in the handling of hazardous waste
• Ensures that all scopes are secured and stored in a safe manner.
• Collaborates with unit manager or charge nurse in determining case specific priorities 
• Prepares and breaks down procedure area setups in accordance with the infection prevention and control and scope of practice standards. 
• Escorts patients to exam rooms
• Cleans and stocks exam rooms
• Measures and records patient vital signs, ht. & wt
• Obtains and processes blood samples as per NYULH policy
• Collects and documents information in the EMR as per FGP guidelines.
• Promotes a positive patient experience
• Communicates effectively with health care team clinical and administrative staff, and escalates appropriately.
• Reviews, responds to, and distributes patient messages
• Follows up on Rx refill requests
• Performs other duties as needed

Clinical & Responsibilities / Visit Support

• Maintains patient flow to and from exam rooms and treatment areas, and escorts patients throughout the facility.
• Preps the patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history. 
• Reviews and imports ?Prepare for your Visit,? ?Outside Information? and patient history prior to encounter
• As directed by clinical staff, ensures appropriate translation services or equipment are in place prior to visit start 
• Completes necessary intake including obtaining patient vital signs and other tests within defined scope of practice
• Follows NYULH policy for validating patient identity in accessing, updating, and entering information in the medical record.
• Maintains patient privacy in accordance with HIPPA standards.
• Performs Point of Care testing such as: EKG, Glucose, Pregnancy Test, Urinalysis, respiratory testing, following organizational policy & procedure, and with evidence of required competency in place. Obtains and processes blood specimens as ordered.
• If trained and has demonstrated competency in medical scribe role, and with access to appropriate EMR functionality: enters room w/ provider enters patient information, subjective and objective findings, orders and plan as dictated by provider.
• Ensures exam rooms and treatment areas are cleaned and disinfected after each patient visit and as needed, as per NYULH infection prevention and control standards.

Practice Support

• Handles appropriate patient calls and documents outcome of communication. Refers all clinical questions/concerns to RN/Provider.
• Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates need for replenishment based on established par levels. 
• Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.

Documentation

• Supports quality measurement by updating medical records with required testing and screening for health promotion and prevention. (MIPS)  Scans and/or uploads diagnostic reports according to description and links to associated EMR order. 
• Utilizes proper EMR functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
• Utilizes appropriate downtime procedures as related to patient visit 
• Assists with prescription refill request by locating prescription in EMR, identifying last visit, and either pending for provider signature, or tasking appropriate licensed team member to evaluate, set up and/or process for renewal
• Facilitates appropriate documentation of maintenance of clinical supplies and equipment.

Patient Experience and Access 

• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. 
• Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Minimum Qualifications:
To qualify you must have a High School Diploma or the equivalent. 3 years minimum experience OR Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution (such as American Association of Medical Assistant(AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA)) and prefer Certification in one of the following: (1) Certified Registered Central Service Technician (CRCST), (2) Certified Endoscope Reprocessor (CER), or (3) Certified Flexible Endoscope Reprocessor (CFER)..

Required Licenses: Cert Flex Endoscope Reprocesor, Cert Endoscope Reprocessor, Certified Central Service Tech

Preferred Qualifications:
Certification in one of the following: (1) Certified Registered Central Service Technician (CRCST), (2) Certified Endoscope Reprocessor (CER), or (3) Certified Flexible Endoscope Reprocessor (CFER).

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $55,326.60 - $61,900.70 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here