Position Summary:
We have an exciting opportunity to join our team as a Lead Billing Representative.

The Billing Lead supports the billing team by providing subject matter expertise, guidance, and operational support. This role assists supervisors and managers in monitoring work queues, training staff, resolving denials, and implementing process improvements to ensure timely and accurate billing operations. The Billing Lead serves as the first level of leadership support and acts as a resource to Billing Representatives.

Responsibilities:

• Lead day-to-day activities of assigned billing staff.
• Monitor and resolve assigned work queues to ensure timely accounts receivable follow-up and financial clearance activities are completed.
• Serve as subject matter expert for the team and share knowledge across the team.
• Assist with training of new and existing staff, including enhancement/development of pathways and guides.
• Work closely with Revenue Cycle, Credentialing, and Managed Care to resolve issues.
• Provide feedback to management regarding workflow gaps, denial trends, and process improvements.
• Assist with patient and provider inquiries via phone, CRM, or email.
• Escalate issues to supervisor/manager as appropriate.

Patient Experience and Access:

• Drives consistency in every patient and colleague encounter by embodying the core principles of our Billing Department Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)  
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate  
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.  
• Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.  
• Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)  
• Partners with internal and external team members to support collaboration and promote a positive patient experience.  
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. 

Minimum Qualifications:

High School Diploma or GED. Experience in medical billing, accounts receivable, insurance, or related duties; Knowledge of CPT and ICD10; medical billing software; English usage, grammar and spelling; basic math; 3 years experience in a similar role. Light, accurate keyboarding skills required. Prefer that candidates type 35 words per minute (wpm) or greater on the typing assessment that will be administered prior to onboarding. Strong verbal and written communication skills, with the ability to collaborate across departments. Strong critical thinking and effective listening skills. Professional demeanor and positive attitude required. Time management skills required. Ability to develop and maintain effective working relationships with peers, other staff and leadership.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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