NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:

We have an exciting opportunity to join our team as a Live Event Audio/Visual Specialist.

The Live Events Technology Specialist serves as the primary technical lead for academic symposia, medical education events, and institutional ceremonies at NYU Langone Health System. This role demands expert-level proficiency across audiovisual production, hybrid event architecture, and real-time event operations spanning simple classroom setups to large-scale, multi-feed broadcast productions. The specialist collaborates directly with faculty, event organizers, and clinical leadership to ensure seamless, high-quality event delivery that reflects the institutions standards of excellence.

Job Responsibilities:

Event Production & Technical Leadership

• Serve as the lead technical resource for live academic symposia, medical education events, and institutional ceremonies, encompassing in-person, virtual, and hybrid formats ranging from routine presentations to highly complex multi-stream productions.
• Collaborate with event organizers to develop and execute detailed run-of-show documentation, ensuring precise coordination of all technical elements throughout each event lifecycle.
• Conduct structured event intake sessions and needs assessments to define technical scope, resource requirements, and risk mitigation strategies in advance of each engagement.
• Operate audiovisual, projection, lighting, and videoconferencing systems during live events; manage presentations, recordings, and real-time production adjustments.

AV Systems Setup, Operations & Maintenance

• Configure, operate, and troubleshoot all AV, projection, lighting, and conferencing equipment, devices, and systems to ensure mission-critical uptime throughout scheduled events.
• Perform proactive equipment inspections, preventive cleaning, and minor repairs; escalate complex hardware issues through appropriate service channels.
• Execute disciplined breakdown, removal, and secure storage of equipment following each event in accordance with asset management protocols.

Client Advisory & End-User Enablement

• Provide consultative guidance to faculty, staff, and event organizers on best practices for AV equipment use and event technology platform operation.
• Deliver on-site coaching and real-time support to clients during events, ensuring confidence in platform operation and minimal disruption.
• Respond to trouble calls and email inquiries in a timely manner consistent with defined service levels; maintain availability for scheduled events and urgent support requests.

Post-Production & Administrative Operations

• Support video recording, post-production workflows, and content editing for archival, compliance, and distribution purposes as required.
• Review daily and weekly event schedules to proactively coordinate technical staffing and resource allocation.
• Maintain accurate records and service tickets utilizing institutional tools, including Resource Scheduler, Brightspace, and the Ivanti IT service management (ITSM) platform.

Minimum Qualifications:
To qualify you must have a BA or BS in Computer Science, Information Systems or a related discipline. At least three years of event technology support experience, applications and infrastructure or an equivalent combination of education and work experience. Work experience in healthcare and/or education or equivalent experience in complex organizations. Requires a good knowledge of personal computing, Mac and Windows, PC/Workstation LAN based systems, TCP/IP, end user infrastructure Support management tools, client functions and applications.
Strong consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients, IT management, staff and vendors. Must have excellent interpersonal skills, and ability to understand the business and technical needs of the client as well as foster customer relationship building and deliver outstanding customer service. Strong verbal and written communication skills; ability to communicate technical information to non-technical users; ability to work effectively with customers. Candidate should be able to work in a fast paced environment, support multiple initiatives simultaneously, prioritize work to meet and or exceed established service levels and be dependable.

Preferred Qualifications:
Familiarity with live event production methodologies and professional production hardware, including Analog Way Aquilon/Live Premier and/or Blackmagic ATEM video production platforms.
Experience with Crestron control systems for room automation and AV signal routing.
Knowledge of unified communications and videoconferencing platforms, including Webex, Zoom, and Microsoft Teams, in event support contexts.
Experience in a healthcare academic medical center or similarly regulated, high-visibility environment.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $70,481.60 - $91,339.72 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here