NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women's imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices.

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Position Summary:
We have an exciting opportunity to join our team as a Supervisor, Patient Financial Services - FIN-Financial Counsel - Full-Time - Monday-Friday 9:00AM-5:00PM.

In this role, the successful candidate The Financial Counseling Supervisor is responsible overseeing daily operations to ensure accurate, timely, and customer-centered services related to patient financial support. The role ensures operational efficiency, regulatory compliance, and effective team performance while helping patients access available financial assistance and coverage options.

Job Responsibilities:

ORGANIZATIONAL AWARENESS GOALS, MISSION STRATEGIC THINKING

• Utilizes NYU Langone Health and Financial Counseling standards, policies, and procedures to facilitate decisions for areas of responsibility. 
• Understands and coordinates efforts to achieve annual departmental goals and objectives. 
• Ensures goals, ongoing achievements, and improvement plans are understood by staff. 
• Ensures consistent compliance with organizational, departmental, and external policies, procedures, and standards.

OPERATIONS OVERSIGHT

• Coordinates the daily workflow and operations of Patient Financial Services. 
• Supervises staff in all phases of Patient Financial Services billing and follow up.
• Conducts routine audits of registration and admission records to ensure accuracy and completeness of patient demographic and insurance information.
• Monitors staff performance for timely billing and follow up to ensure reduction of accounts receiveables.
• Supervises staff performance, including productivity, quality assurance, and adherence to hospital standards.
• Maintains accurate records for productivity metrics, staff schedules, and timekeeping. 
• Obtains feedback from employees to ensure assignments are understood and allows for individual initiative. 
• Monitors assigned staff to ensure expected outcomes are met in a safe, timely, and effective manner. 
• Serves as a resource to staff on issues of financial counseling; facilitates guidelines and regulatory requirements. 
• Escalates accounts as needed to leadership.

PATIENT FINANCIAL SERVICES

• Oversees the assessment of patients seeking financial services, including Medicaid eligibility, NY State of Health Marketplace plans, internal Financial Assistance programs or Charty Care.
• Ensures proper screening and referral procedures are followed and accurate documentation is completed to support patient enrollment in coverage programs.
• Supervises insurance verification and pre-authorization processes to ensure accurate and complete information is obtained to support timely and compliant billing.
• Oversees claim submission and follow-up on open accounts; troubleshoots billing issues and ensures timely resolution to support revenue cycle integrity.
• Collaborates with Financial Counselors and other patient access departments to ensure patients are informed of and assisted with financial aid resources.
• Coordinates responses to internal and external audits, ensuring timely and accurate submission of requested documentation and resolution of findings.

COMPLIANCE AND REGULATIONS

• Conducts quality audits and evaluates trends to improve efficiency and effectiveness of departmental processes.
• Identifies operational issues and participates in root cause analysis to support continuous improvement initiatives.
• Ensures compliance with internal standards, federal and state regulations, HIPAA, and organizational policies.
• Performs data analysis and root cause investigations to identify trends and propose corrective actions for performance improvement.

STAFF SUPERVISION AND DEVELOPMENT

• Provides onboarding, training, and ongoing education to Financial Counseling staff on hospital systems, departmental policies, and procedures.
• Implements workflows, plans, staff responsibilities, and schedules on site coverage. 
• Monitors staff attendance and addresses scheduling to ensure adequate coverage for operational needs.
• Conducts regular staff performance reviews, provides guidance and feedback, and documents performance improvement plans when needed.
• Interviews prospective employees and recommends staff hiring and promotions. 
• Ensures all newly hired staff are provided with appropriate training.
• Trains, evaluates, and documents staff performance.
• Develops and maintains training plans, documentation, and onboarding protocols for Financial Counseling staff and supports training needs across related departments.
• Attends all departmental in-services and staff meetings. 
• Ensures staff complies with required in-services and organizational competencies.

PERFORMANCE EVALUATION

• Conducts performance reviews in accordance with personnel and departmental guidelines and procedures. 
• Uses key performance indicators to manage operations and continuous performance improvement efforts. 
• Prepares and assigns preparation of reports for area of responsibility. Ensures proper screening and referral procedures are followed and accurate documentation is completed to support patient enrollment in coverage programs.
• Supervises insurance verification and pre-authorization processes to ensure accurate and complete information is obtained to support timely and compliant billing.
• Oversees claim submission and follow-up on open accounts; troubleshoots billing issues and ensures timely resolution to support revenue cycle integrity.
• Collaborates with Financial Counselors and other patient access departments to ensure patients are informed of and assisted with financial aid resources.
• Coordinates responses to internal and external audits, ensuring timely and accurate submission of requested documentation and resolution of findings.

COMPLIANCE AND REGULATIONS

• Conducts quality audits and evaluates trends to improve efficiency and effectiveness of departmental processes.
• Identifies operational issues and participates in root cause analysis to support continuous improvement initiatives.
• Ensures compliance with internal standards, federal and state regulations, HIPAA, and organizational policies.
• Performs data analysis and root cause investigations to identify trends and propose corrective actions for performance improvement.

STAFF SUPERVISION AND DEVELOPMENT

• Provides onboarding, training, and ongoing education to Financial Counseling staff on hospital systems, departmental policies, and procedures.
• Implements workflows, plans, staff responsibilities, and schedules on site coverage. 
• Monitors staff attendance and addresses scheduling to ensure adequate coverage for operational needs.
• Conducts regular staff performance reviews, provides guidance and feedback, and documents performance improvement plans when needed.
• Interviews prospective employees and recommends staff hiring and promotions. 
• Ensures all newly hired staff are provided with appropriate training.
• Trains, evaluates, and documents staff performance.
• Develops and maintains training plans, documentation, and onboarding protocols for Financial Counseling staff and supports training needs across related departments.
• Attends all departmental in-services and staff meetings. 
• Ensures staff complies with required in-services and organizational competencies.

PERFORMANCE EVALUATION

• Conducts performance reviews in accordance with personnel and departmental guidelines and procedures. 
• Uses key performance indicators to manage operations and continuous performance improvement efforts. 
• Prepares and assigns preparation of reports for area of responsibility. 
• Offers staff timely and effective guidance for improving efficiency, accuracy, customer service, and related aspects of performance. 
• Initiates progressive discipline under the guidance of the manager and department leadership, in coordination as needed with Human Resources/Employee Relations.
• Approaches the performance review process constructively and conducts it in accordance with personnel and departmental guidelines and procedures.

JUDGMENT, DECISION MAKING, KNOWLEDGE

• Demonstrates effective critical thinking, independent problem solving, and decision making skills. 
• Makes timely and thoughtful decisions based on substantial data. 
• Maintains current knowledge of financial counseling processes, systems, and regulatory issues.

COLLABORATION AND COMMUNICATION

• Ensures and advocates excellence in customer service values. 
• Promotes respectful and patient-centered service; intervenes in escalated issues to ensure equitable resolution and service recovery.
• Provides ongoing staff support and education to promote customer service skills.
• Ensures and monitors that all staff demonstrate excellent customer service when assisting patients, physicians, visitors, and hospital staff. 
• Acts as a liaison between Financial Counseling and other departments including Social Work, Case Management, Admitting, Patient Accounts, Revenue Cycle.
• Communicates with Financial Control and Credit and Collections to ensure proper posting of payments and patient billing. 
• Communicates and works with physicians, physician office personnel, associates, service line leadership, and others in order to expedite optimal processes and outcomes. 
• Provides leadership through effective communication guidance, feedback, and delegation. 
• Recognizes and acknowledges excellent performance.
• Encourages and motivates staff in continuous performance improvement efforts and excellence. 
• Meets with staff of other departments as needed to promote improvements in communication and teamwork. 
• Communicates issues, initiatives, and trends that require administrative action to department leadership.
• Promotes a strong productive team environment; is a role model; creates a team climate characterized by honesty, trust, and open communication.

ADDITIONAL RESPONSIBILITIES

• Oversees financial counseling services for patients transitioning from the Family Health Center to hospital care.
• Supports Medicaid enrollment initiatives, including programs for special patient populations.
• Ensures patients are prepared for hospital-level financial assistance review and approval.

Minimum Qualifications:
To qualify you must have a Bachelor's Degree with 2-4 years of equivalent healthcare experience, or equivalent combination of education and experience.
Excellent communication (both oral and written), interpersonal, and organizational skills.
Ability to work independently, interact with, and maintain functional relationships with personnel at all levels within and outside of the organization.
Intermediate computer skills including Microsoft Office (Word, Access, Excel, Outlook).

Preferred Qualifications:
Supervisory or Lead experience within Financial Counseling or other relevant department of the Revenue Cycle.
College degree or coursework.
Can use imaging, reporting, spreadsheet, and similar programs to collect, review, and interpret data as needed for department operations.
Understands, can interpret, and effectively use basic medical terminology.

NYU Langone Hospital—Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Hospital—Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Hospital-Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $57,500.78 - $86,940.76 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

View the Pay Transparency Notice for further details.