NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Emergency Department Customer Service - Concierge.

In this role, the successful candidate Greets patients and visitors and serves as a patient concierge for Emergency Department (ED) patients upon arrival and during their ED stay. Provides operational support to the ED. Collaborates with ED staff to improve patient flow, keep patients informed of wait times and delays, and assist in making the waiting room environment more patient friendly and accommodating. The Concierge demonstrates excellent customer service skills and fosters a positive patient experience. Works collaboratively with ED staff, Security, Transport services, Ambulance personnel, Valet services, Patient Relations, Nutrition Department, Pastoral Care and other departments as needed.

Job Responsibilities:

• Performs other duties as assigned
• Meet and greet patients and visitors in a polite manner. Provides direction to WUH locations. Provides patient information as requested. Answers and screens calls promptly and courteously. Maintains a neat appearance of waitingreception areas in the Emergency Department. Identifies patient safety risks in the waiting areas and intervenes to correct or escalates for assistance.
• Accommodates needs of patients and visitors. Provides wheelchairs when requested. Transport or arrange for transport of patients to designation. Obtain taxis or chair cars for patients as directed.
• Observe departmental and hospital policies regarding attendance, professional conduct and appearance. Attends required in-services.
• Provides support in ED waiting and reception areas as needed. Assists with updating patients and visitors as to expected wait times or delays. Maintains ongoing communication with patients and families in the waiting areas. Assists in the Main ED areas as well. Offers assistance to patients and visitors as needed. Escalates patient concerns to nursing leadership. Assists visitors in locating patients in the ED.
• Identifies self by name and title. Answers telephone calls courteously and directs calls appropriately. Takes messages accurately and forwards the information appropriately. Completes required documentation in a timely manner.

Minimum Qualifications:
To qualify you must have a High School or GED.
 Excellent communication (both oral and written), customer service skills.
Good computer skills.

Preferred Qualifications:
1 - 2 years Medical environment or customer service environment. Bilingual Spanish Speaking.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $49,064.71 - $56,669.53 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here