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Instructional Systems Technician


Salaried Staff

Job Location

1701 E Front Street, Traverse City, Michigan

Tracking Code


Position Type


Job Description

Northwestern Michigan College


General Information

Job Title: Instructional Systems Technician

Department: Educational Media Technologies

Posted Date: 11/2/2022

FLSA Status: Exempt

Supervisor: Coordinator for Media and Classroom Technology

Starting Salary: $43,013.00
Grade 11 on the Staff Salary Schedule 


Excellent benefits package, including medical, dental, paid sick leave, and tuition benefits. For more details about benefits, go to and click on Salaries and Benefits. 
This position may be eligible for a relocation bonus of 5%.  The total value of this compensation benefits package is valued up to $69,888.14.


Position Summary

The position installs, troubleshoots, maintains, and repairs all instructional media systems, and computer workstations in classrooms and conference rooms, including administering the networked classroom control system.




2 or more years of experience with computer hardware and peripherals, diagnostics, and repair. (Required)

Experience working with media-based digital technologies (video streaming, audio streaming, video/web conferencing) (Required)

Experience with networking connectivity and hardware. (Required)

Work experience with technical repair and/or integration of media, cable, or video systems (Required)

Ability to accurately document system installations with technical instructions, signal flow diagrams, etc. (Required)

Valid, unrestricted Michigan Driver's License or ability to obtain by start date (Required)

Associate's Degree (Preferred)

Ability to write understandable setup and operation instructions for various types of media equipment (Preferred)

Experience with classroom control systems (Crestron, Extron or AMX) (Preferred)

Certified Technology Specialist (CTS) (Preferred)



Essential Responsibilities

Installs, maintains, and supports computers and technology in classrooms and conference facilities, including replacing cables in ceilings, walls, and presentation stations.


(Critical) Provides technical assistance to students, instructors, staff, and other users of NMC technology, including assisting staff, faculty, and community members in determining what media technology is best suited for their needs, scheduling the equipment, and training the user as needed.


(Critical) Ensures equipment is installed in a secure manner for public safety.


(Critical) Conducts preventative maintenance, troubleshoots, and repairs all instructional media technology equipment.


(Critical) Provides help and training to NMC users on the equipment and software for video production.


(Critical) Documents system installations with necessary drawings and technical notes, and creates system operation instructions for faculty, staff, and other users where required.


(Very Important) Assists with planning and implementation of new hardware and software technologies by researching and testing new products.


(Very Important) Supports the hardware/software system and users of campus­wide digital signage solution.



Foundational Competencies

Ethical Behavior and Integrity
Displays honesty, trustworthiness, and ethical behavior. Earns respect. Behaves in a straightforward manner with others with no hidden agendas. Builds trust and credibility through reliability and authenticity. Leads by example; words and actions are consistently aligned.

Commitment to Lifelong Learning

Actively pursues learning and development. Stays current in content area, acquiring and refining technical and professional skills.

Commitment to Quality Service, Responsible Stewardship, Continuous Improvement
Displays a commitment to excellence and to providing quality service to learners, coworkers, or others they serve. Consistently seeks feedback and looks for ways to improve service, promote quality, and make effective use of college resources.

Creating/Contributing to a Culture of Innovation and Thoughtful Risk-taking

Creates/contributes to an environment of safety and trust. Seeks to solve problems rather than affix blame. Willing to experiment and learn.

Agility/ Adaptability/Tolerance for Ambiguity

Easily adjusts to organizational and environmental changes; adapts responses and tactics to shifting or evolving situations; deals effectively with ambiguity and uncertainty.


Valuing All People

Genuinely interested in others. Shows concern and empathy for others. Shows patience, understanding, and acceptance of people with varied backgrounds and perspectives. Treats learners, coworkers,

and direct reports respectfully and fairly.

Actively and enthusiastically works with others to achieve a shared common goal. Gives credit and recognition to those who have contributed. Shares information and own expertise with others to enable them to accomplish group goals. Creates a sense of belonging in the team and a culture of inclusion. Collaborates across boundaries. Looks at problem-solving at the institutional level (not just in own area or department). Open to sharing resources, and working with other departments and organizations.

Accountability/Personal Responsibility

Meets commitments and keeps promises; gets things done. Acknowledges and learns from mistakes. Holds self and others accountable. Takes responsibility for achieving goals.



General Competencies


Building Effective Relationships — Proficient

Importance: Critical

Relates well with all kinds of people in a variety of situations. Develops and maintains effective communication and relationships. Demonstrates understanding, friendliness, courtesy, tact, and empathy

to others. Is approachable; makes time for others. Is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Excellent interpersonal skills; understands how he/she is perceived by others; reads a social situation and responds appropriately; adjusts own behavior in response to others' nonverbal cues; understands why people and groups behave the way they do; gives constructive feedback in a way that produces positive change rather than resentment or anger; provides direct, specific feedback respectfully and in a timely manner.

Communications / Active Listening — Proficient

Importance: Critical

Has good sense of who needs to know what and keeps others informed. Communicates in a clear, concise, organized, and compelling manner. Gives others their full attention; listens without interrupting. Seeks to

understand others' points of view. Interprets both the words spoken and the nonverbal cues used by others. Accurately hears implied as well as expressed messages; accurately interprets nonverbal cues; communicates more complex information effectively; adjusts vocabulary and approach to improve understanding; speaks and/or writes in a well-organized, clear, and concise manner.

Global Awareness / Internationally Skilled — Basic+

Importance: Very Important

Understands the complexities and interdependency of world events and issues. Understands one's own culture and history in relationship to others. Is open to new opportunities, ideas and ways of thinking. Is

self-aware about identity and culture; demonstrates sensitivity and respect for differences.


Strategic Understanding / Leadership — Basic+

Importance: Very Important

Explains how their role supports NMC's mission and vision. Recognizes opportunities to help the organization accomplish its goals. Considers a broad range of internal and external factors in establishing goals and priorities. Understands the mission and vision of the organization and works to implement this within the context of individual role and immediate work group; understands personal contribution to the department and the department's role in the organization.



Functional Competencies


Business Knowledge / Business Sense / Understands How Business Works (Generic) — Basic+

Importance: Very Important

Understands NMC's financial model—the elements that affect NMC's financial viability/sustainability. Knows how businesses work. Knowledgeable about how policies, practices, trends, technology, and information affects an organization. Knows the competition. Is aware of how strategies and tactics work in the marketplace. Knows current market conditions; identifies trends in their field; applies best practices within the organization.

Customer Service Focus (Generic) — Proficient

Importance: Critical

Is positive and professional in appearance and demeanor. Personifies role model as a service provider. Responds to customer needs with respect and courtesy. Respects diverse groups. Takes ownership of customer concerns or problems. Offers sincere apologies and makes genuine attempts to fix problems. Quickly resolves customer service problems to the extent of the employee's authority. Is a creative solution finder. Confidentiality is kept. Patiently and effectively deals with angry customers. Looks at things from the perspective of the learner/customer. Confronts negative attitudes of coworkers. Addresses challenging customer service issues effectively; enlists the help of others to develop creative solutions to non-routine problems.

Hardware (Information Technology) — Proficient

Importance: Critical

Knowledge of the specification, uses, and types of computer or computer-related equipment. Identifies proper function of hardware in the use of work-related technology. Participates in the implementation of new hardware platforms and products. Installs and supports hardware equipment. Performs routine maintenance of hardware.

Operations Support (Information Technology) — Proficient

Importance: Critical

Knowledge of procedures to ensure production or delivery of products and services, including tools and mechanisms for distributing new or enhanced software. Describes major benefits or drawbacks of new software releases. Identifies interdependencies and interrelationships of hardware platforms. Follows standards and procedures for operations support.


Presentation Skills (Generic) — Basic+

Importance: Very Important

Makes clear and effective formal presentations. Uses audiovisual aids, technology tools, and other supporting material effectively. Adapts communication for different audiences. Handles questions and answer sessions well. Prepares and delivers effective presentations in the area of own expertise; uses pre-developed “scripts” and audiovisual materials to deliver standard presentations.

Researching and Assessing New Technologies (Information Technology) — Proficient

Importance: Critical      

Follows industry announcements and evaluations from newsletters, conferences, and vendor presentations. Performs detailed research, studies independent lab verifications; develops and

maintains multiple contacts within the industry to obtain information on emerging technologies in various arenas.


Systems Integration (Information Technology) — Proficient

Importance: Critical      

Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components. Identifies major issues and considerations for a successful system integration. Consults to line areas on data, technology, and application integration issues.


Written Communication (Generic) — Proficient

Importance: Very Important

Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (e.g., facts, ideas, or messages) in a clear, concise, and organized manner with content and wording appropriate for the intended audience. Readily comprehends written information in area of commercial and technical expertise; composes effective and professional written communications and documentation for non-routine, commercial and/or technical matters; presents information and ideas in a systematic and logical sequence of writing.




Serves as a lead or senior employee in small work unit.




Instruct and train others

Provide guidance and stability

Share special or technical information with others

Guide or facilitate projects

Bring commitment and drive into the workplace.

Lead by example

Assign work activities

Plan work

Serve as a role model



Tools and Equipment



Media-based digital technologies

MS Office

Google Apps

Video Conferencing Hardware and Software

Remote Management Consoles


Cable Testers





Video Camera



Work Environment

Lifting Activities

Most frequently lifted object: 10-19 lbs. lifted to waist level; carried over 50 feet (Several times per week)

Heaviest object lifted: 50-75 lbs. lifted to waist level; carried 1-9 feet (Occasionally)

Non-lifting Repetitive Activities

Arm Movement (Several times per day)

Bending (Several times per month)

Climbing (Occasionally)

Gripping (Several times per day)

Sitting (Several times per day)

Standing (Continuously)

Talking (Continuously)

Typing (Several times per day)

Walking (Several times per day)

Writing (Several times per day)

Other Physical Demands

Close visual work

Cramped work space

Exposure to cold

Exposure to dust

Exposure to heights

Extended work hours

Irregular working hours

Muscular endurance

Prolonged visual work

Risk of electrical shock

Travel (10-24%)

Mental Demands

Complicated Planning

Exercising Independent Judgment

Minimal Guidance or Direction

Performing Multiple Functions/Activities

Rapid Decision Making

Other Challenges

Precise accuracy requirements

Safeguarding organization assets and property


Contacts with Others

Internal Contacts

Employees in your own work unit or department — Purpose: Direct activities (Daily)

Employees in your function — Purpose: Interact with or advise (Daily)

Managers in your function — Purpose: Interact with or advise (Several times per week)

Senior executives in your function (None/very little contact)

Employees in departments outside of your function — Purpose: Interact with or advise (Daily)

Managers in departments outside of your function — Purpose: Interact with or advise (Daily)

Senior executives outside your function (None/very little contact)

Board of Directors (None/very little contact)

External Contacts

Vendors, Suppliers, Subcontractors — Purpose: Investigate or research (Several times per week)

Strategic Business Partners — Purpose: Interact with or advise (Several times per week)

Customers — Purpose: Interact with or advise (Monthly)


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



 Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.



 Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly exposed to moving mechanical parts.  The employee is frequently exposed to fumes or airborne particles.  The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals, risk of electrical shock, and vibration.  The noise level in the work environment is usually loud.

 Non-Discrimination Policy Notice

 Northwestern Michigan College is committed to a policy of equal opportunity for all persons and does not unlawfully discriminate on the basis of race, color, national origin, sexual orientation, gender, religion, disability, genetic information, height, weight, marital status or veteran status in employment, educational programs and activities and admissions. Read more at

 Michigan Law requires that a person with a disability or handicap requiring accommodation for employment must notify the employer in writing within 182 days after the need is known.



All applications must be submitted online at submitted by 8 am on November 17,  2022, will receive first consideration This position will remain open until filled. For assistance call 231-995-2612 or 1-800-748-0566 x52612 or email

Special Instructions to Applicants

This position will remain open until filled. For assistance call 231-995-2612 or 1-800-748-0566 x52612 or email . Please submit a cover letter and transcripts with your application. Official transcripts will be required of all finalists. Please email to or mail to: Northwestern Michigan College Attention: Human Resources 1701 E Front Street Traverse City, MI 49686 NMC is an Equal Opportunity Employer

This position is located at 1701 E Front Street, Traverse City, MI. View the Google Map in full screen.