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Supplemental Student Success Coach- Native American Student Population


Supplemental Staff

Job Location

Traverse City, Michigan

Tracking Code


Position Type


Job Description

Position Title:                Supplemental Student Success Coach- Native American Student Population

Department:                  Department of Learning Services

Reports To:                   Coordinator for Student Success

Anticipated Starting Date: October 3, 2022

Expected Starting Salary Range:  $16.00 per hour



All supplemental employees are required to be part of the Michigan Public Schools Employee Retirement System (MPSERS).


The Student Success Coach will provide academic support to students in the areas of technology, time management, organization, study skills, goal setting, executive functioning, and other non-cognitive areas. This Coach will work in collaboration with other Success Coaches at NMC, but will work primarily with our Native American Student population. Coaches will assist with the development and presentation of Student Success Center programming and events and work with the Coordinator for Student Success on various tasks as assigned. The successful individual will have the ability to perform complex tasks, knowledge of basic academic skills and strategies, the ability to maintain detailed records, familiarity with online learning platforms, and a desire to help students overcome academic challenges. Candidates should have the patience to work with a wide variety of students with both a sense of humor and compassion. This individual must be dependable, punctual, have proficient computer skills, and have a flexible schedule including nights and weekends. The successful candidate will enjoy working with diverse populations, have good listening skills and the ability to understand the needs of students, be able to deal with interruptions, and maintain a high work ethic.



  • Associate’s degree in a related area plus two years related work experience
  • Minimum six months experience working with Native American students
  • Ability to organize and prioritize work.
  • Excellent written and verbal communication skills.  
  • Experience using Microsoft Office software (e.g. Microsoft Word®, Excel®, Power Point®)
  • Experience using  Google Apps and video communication tools (i.e. Google Hangouts or Zoom)
  • Experience keeping and interpreting  accurate, detailed data and information for reports
  • Experience with online learning, either as an instructor or student.


  • Bachelor’s degree in a related area plus one-year related work experience
  • Experience in  academic support
  • Experience working with low-income, first generation and minority students




Supports Student Learning

  • Assists students with the development of academic success and technological skills
  • Hold support appointments with students, focusing primarily on Native American student support
  • Provides students with information on  Student Success Center guidelines and policies for computer usage and enforces these policies
  • Checks-out and maintains equipment and supplies 
  • Develops and implements e-mentoring and social media strategies to maintain positive relationships and effective communication with students.
  • Assists students in solving problems through discussion. Provides referral to appropriate College staff, to a counselor, to an advisor or to an outside agency, as appropriate

Center Team Responsibilities

  • Provides customer service by receiving calls and greeting students with a friendly welcome, information and direction
  • Maintains a clean, orderly environment for the students using the Center
  • Answer multi-line telephones 
  • Create, update and maintain files as delegated by Coordinator
  • Copy, scan, e-mail and file documents
  • Respond to requests for information, exercising discretion in obtaining and providing factual and confidential information related to office and College operations
  • Type correspondence and other documents in Microsoft Word or Google Docs®
  • Spreadsheet creation and data entry in Microsoft Excel or Google Sheets®
  • Perform data entry and run reports as needed
  • May be cross-trained to proctor exams for the Testing Center
  • Completes projects assigned by Coordinator and/or Director


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  


To perform this job successfully, an individual will have computer skills, including knowledge of and the ability to use the Internet, email, scheduling software,video communication platforms, spreadsheets, databases, and word processing software.  


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.  


The noise level in the work environment is usually moderate.  


Open until filled. Join NMC for a career where you will be part of an organization with history, a legacy, and possibility! Applications must be submitted online. For more information, visit NMC on the web at   For questions or assistance, email or call 231-995-1377.

Northwestern Michigan College is an Equal Opportunity Employer

Required Skills

All applicants are required to review the job description prior to applying. 

Special Instructions to Applicants

Please attach a resume first and a cover letter.

This position is located in Traverse City, MI. View the Google Map in full screen.