Skip Navigation

Instructional Technology Specialist




Category

Hourly Staff

Job Location

1701 E. Front Street, Traverse City, MI

Tracking Code

1411-443

Position Type

Full-Time/Regular

Northwestern Michigan College

Title: Instructional Technology Specialist

Supervisor: Director of Media Technologies

Department: Media Technologies

FLSA Status: Nonexempt

Posted: 10/5/2021

Salary: $20.27 Hourly

Pay Grade 11 on the Staff Salary Schedule

Benefits: Excellent benefits package, including 4 weeks paid vacation, medical, dental, paid sick leave, tuition benefits, and relocation bonus. For more details about benefits, go to https://www.nmc.edu/hr/ and click on Salaries and Benefits, or request a copy from the Office of Human Resources. 

 

Position Summary

The position provides instructional technology support and guidance for NMC faculty, staff, and students, including the development of instructional modules, technology training, help desk ticket resolution, and end-user consultation. Applies organizational skills to oversee projects, provides operational support for the course management system, video repository system, course design platforms, and classroom technology. 

 

Qualifications

 Required:

  • Associates degree
  • 2-5 years of experience
  • Basic experience using HTML and CSS code
  • Experience providing customer service, plus onsite and virtual support to computer end-users
  • Experience supporting learning management systems, video repositories, and other instructional 
    and classroom technology systems

 

Preferred:

  • Experience providing training for computer software and cloud-based services.
  • Learning Management System (LMS) certification



Essential Responsibilities

(Critical) Serves as operational administrator for online learning system(s), and works closely with lead and other operational and server administrators to provide necessary system support and communications.

(Critical) Consults with faculty, staff, and students on effective use of NMC technologies; departmental help desk support­ phone, email, ticketing system, and drop-in support. back up for periodic main help desk support.

(Critical) Keeps knowledgeable on new and existing technologies; explores new technology for potential implementation.

(Critical) Provides course and learning module development support: identifies needs at module/training level, determining technology to use and then creates the solution.

(Critical) Applies management skills in the development of projects; serves as a member of project development teams. 

(Critical) Provides technology training across the college whether online (self­directed), in­person or small group workshops.

(Critical) Provides classroom technology support for instructional technology: lecture capture, Crestron systems, and audio/video systems.

 

Foundational Competencies

CREATING/CONTRIBUTING TO A CULTURE OF INNOVATION and THOUGHTFUL RISK­TAKING Creates/contributes to an

environment of safety and trust. Seeks to solve problems rather than affix blame. Willing to experiment and learn.

AGILITY/ ADAPTABILITY/ TOLERANCE FOR AMBIGUITY Easily adjusts to organizational and environmental changes; adapts responses and tactics to shifting or evolving situations; deals effectively with ambiguity and uncertainty. 

VALUING ALL PEOPLE Genuinely interested in others. Shows concern and empathy for others. Shows patience, understanding, and acceptance of people with varied backgrounds and perspectives. Treats learners, co­workers, and direct reports respectfully and fairly. 

COLLABORATION/TEAMWORK Actively and enthusiastically works with others to achieve a shared common goal. Gives credit and recognition to those who have contributed. Shares information and own expertise with others to enable them to accomplish group goals. Creates a sense of belonging in the team, a culture of inclusion. Collaborates across boundaries. Looks at problem solving at the institutional level (not just in own area or department). Open to sharing resources, working with other departments and organizations.

ACCOUNTABILITY/PERSONAL RESPONSIBILITY Meets commitments and keeps promises; gets things done. Acknowledges and learns from mistakes. Holds self and others accountable. Takes responsibility for achieving goals.

ETHICAL BEHAVIOR AND INTEGRITY Displays honesty, trustworthiness, and ethical behavior. Earns respect. Behaves in a straightforward manner with others with no hidden agendas. Builds trust and credibility through reliability and authenticity. Leads by example; words and actions are consistently aligned.

COMMITMENT TO LIFELONG LEARNING Actively pursues learning and development. Stays current in content area, acquiring and refining technical and professional skills.

COMMITMENT TO QUALITY SERVICE, RESPONSIBLE STEWARDSHIP, CONTINUOUS IMPROVEMENT Displays a commitment to excellence and to providing quality service to learners, co­workers, or others they serve. Consistently seeks feedback and looks for ways to improve service, promote quality, and make effective use of college resources.

 

General Competencies

Building Effective Relationships Competency Source: Internal Importance: Critical

Relates well with all kinds of people in a variety of situations. Develops and maintains effective communication and relationships. Demonstrates understanding, friendliness, courtesy, tact, and empathy to others. Is approachable; makes time for others. Is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Proficient

Level 3 Proficient: Excellent interpersonal skills; understands how he/she is perceived by others; reads a social situation and responds appropriately; adjusts own behavior in response to others' non­verbal cues; understands why people and groups behave the way they do; gives constructive feedback in a way that produces positive change rather than resentment or anger; provides direct, specific feedback respectfully and in a timely manner.

Communications / Active Listening Competency Source: Internal Importance: Critical

Proficient

Has good sense of who needs to know what and keeps others informed. Level 3 Proficient: Accurately hears implied as well as expressed

Communicates in a clear, concise, organized, and compelling manner. Gives others their full attention; listens without interrupting. Seeks to understand others' points of view. Interprets both the words spoken and the non­verbal cues used by others.

messages; accurately interprets non­verbal cues; communicates more complex information effectively; adjusts vocabulary and approach to improve understanding; speaks and/or writes in a well­organized, clear, and concise manner.



Global Awareness / Internationally Skilled

Competency Source: Internal

Importance: Very Important

Basic+

Understands the complexities and interdependency of world events and Level 2 Basic +: Somewhat greater than Basic: Demonstrates sensitivity and respect for cultural differences.

issues. Understands one's own culture and history in relationship to others. Is open to new opportunities, ideas and ways of thinking. Is self­ aware about identity and culture; demonstrates sensitivity and respect for differences.

Strategic Understanding / Leadership Competency Source: Internal Importance: Critical

Explains how their role supports NMC's mission and vision.

Basic+

Level 2 Basic +: Somewhat greater than Basic: Understands the mission

Recognizes opportunities to help the organization accomplish its goals. and vision of the organization and works to implement this within the context of individual role and immediate work group; understands personal contribution to the department and the department's role in the organization.

Considers a broad range of internal and external factors in establishing goals and priorities. Consistently ensures a fit between individual or group actions and the organizational mission/strategy.

 

Functional Competencies

Analytical Skills (Generic) Competency Source: HRToolbench Importance: Critical

Frames issues and problems; collects information, identifies options; weighs the pros and cons, and recommends a course of action.

Business Knowledge / Business Sense / Understands How Business Works (Generic)

Competency Source: Internal

Importance: Very Important

Understands NMC's financial model—the elements that affect NMC's financial viability/sustainability. Knows how businesses work.

Knowledgeable about how policies, practices, trends, technology, and information affect an organization. Knows the competition. Is aware of how strategies and tactics work in the marketplace.

Customer Service Focus (Generic) Competency Source: Internal Importance: Very Important

Is positive and professional in appearance and demeanor. Personifies role model as a service provider. Responds to customer needs with respect and courtesy. Respects diverse groups. Takes ownership of customer concerns or problems. Offers sincere apologies and makes genuine attempts to fix problems. Quickly resolves customer service problems to the extent of employee's authority. Is a creative solution finder. Confidentiality is kept. Patiently and effectively deals with angry customers. Looks at things from the perspective of the learner/customer. Confronts negative attitudes of co­workers.

Operations Support (Information Technology)

Importance: Critical

Knowledge of procedures to ensure production or delivery of products and services, including tools and mechanisms for distributing new or enhanced software.

Presentation Skills (Generic) Competency Source: Internal Importance: Very Important

Makes clear and effective formal presentations. Uses audiovisual aids, technology tools, and other supporting material effectively. Adapts communication for different audiences. Handles questions and answer sessions well.

Problem Solving (Generic) Competency Source: Internal Importance: Very Important

Diagnoses a situation and determines what relevant information and/or procedure to use; uses reason to generate and evaluate alternatives and to determine a course of action.

Project Management (Information Technology)

Competency Source: HRToolbench

Importance: Very Important

Knowledge of the principles, methods, or tools for developing

Proficient

Level 3 Proficient: Applies basic problem solving techniques to gain greater understanding of a problem and potential solutions.

Basic+

Level 2 Basic +: Somewhat greater than Basic: Knows current market conditions; identifies trends in their field; applies best practices within the organization.

Proficient

Level 3 Proficient: Addresses challenging customer service issues effectively; enlists the help of others to develop creative solutions to non­routine problems.

Proficient

Level 3 Proficient: Describes major benefits or drawbacks of new software releases. Identifies interdependencies and interrelationships of hardware platforms. Follows standards and procedures for operations support.

Proficient

Level 3 Proficient: Presents facts and ideas clearly and concisely in a well­organized sequence; speaks formally with confidence and ease when presenting new topics; uses visual aids effectively to emphasize points; fields spontaneous questions effectively.

Proficient

Level 3 Proficient: Identifies and investigates moderately complex problems; collaborates with others to resolve problems using sound problem­solving methodology.

Basic+

Level 2 Basic +: Somewhat greater than Basic: Applies basic principles scheduling, coordinating, and managing projects and resources, including for effective project management; modifies plans from previous monitoring and inspecting costs, work and contractor performance. projects; makes accurate workload estimates. Tracks progress effectively.

Researching and Assessing New Technologies (Information Technology)

Competency Source: HRToolbench

Importance: Critical

Follows industry announcements and evaluations from newsletters, conferences, and vendor presentations.

Technical Training (Information Technology)

Competency Source: HRToolbench

Importance: Critical

Works with subject matter experts on content; determines course content and instructional method including learning objectives, assessment and activity design; leverages participants' experiences

Proficient

Level 3 Proficient: Performs detailed research, studies independent lab verifications; develops and maintains multiple contacts within the industry to obtain information on emerging technologies in various arenas.

Proficient

Level 3 Proficient: Works with subject matter experts on content; determines course content and instructional method including learning objectives, assessment and activity design; leverages participants'

through role plays, case studies, etc.; elicits participation and minimizes experiences through role plays, case studies, etc.; elicits participation

lecture.

Technology Skills (Generic) Competency Source: HRToolbench Importance: Critical

Knows when and how to use tools appropriate for the job such as computers and appropriate software, e­mail, etc. Uses technology without assuming that technology solves problems.

Web Technology (Information Technology) Competency Source: HRToolbench Importance: Critical

Knowledge of the principles and methods of web technologies, tools, and delivery systems, including web security, privacy policy, and user interface issues.

and minimizes lecture.

Proficient+

Level 4 Proficient +: Somewhat greater than Proficient: Is considered knowledgeable regarding work­related technology; called upon to troubleshoot relatively simple problems.

Basic+

Level 2 Basic +: Somewhat greater than Basic: Understands principles and methods associated with web technologies, tools, and delivery systems, including web security, privacy policy, and user interface issues.

Leadership

Scope

Serves as first line supervisor of a work group, or is an entry­ level professional individual contributor.

Activities

Instruct and train others

Build consensus by drawing together the ideas of others

Share special or technical information with others Guide or facilitate projects

Bring commitment and drive into the workplace. Lead by example

Empower others to take responsibility and to be accountable

Subordinates Direct: 0 Indirect:

Tools and Equipment

MS Power Point

MS Word

Printer

Desktop and Laptop Computers Scheduling Software R25

Ensemble/Panopto Articulate 360

Google Drive/Workspace Student Response Systems

Moodle Telephone

WebHelpDesk

Zoom

Koha Library System

 

Work Environment

Lifting Activities Weight Height Distance Frequency

Most Frequently Lifted Object Under 10 lbs. Waist level 1 ­ 9 feet Several times per day Heaviest Object Lifted Under 10 lbs. Waist level 1 ­ 9 feet Occasionally

 

Non­Lifting Repetitive Activities

Arm Movement Several times per day Gripping Several times per day Sitting Continuously

Standing Several times per day Talking Several times per day Typing Continuously

Other Physical Demands

Prolonged visual work

Walking Several times per day Writing Several times per day

 

Mental Demands

Complicated Planning

Exercising Independent Judgment Intense Concentration

Performing Multiple Functions/Activities Persuading Others

Rapid Decision Making

Other Challenges

Precise accuracy requirements

Safeguarding organization assets and property

Licenses and Professional Certifications

Learning Management System (LMS) certification preferred - Moodle



Contacts with Others

 

Internal Contacts

Purpose

Frequency

Employees in your own work unit or department

Interact with or advise

Daily

Employees in your function

Interact with or advise

Daily

Managers in your function

Interact with or advise

Daily

Senior executives in your function

Investigate or Research

Monthly

Employees in departments outside your function

Interact with or advise

Daily

Managers in departments outside your function

Interact with or advise

Daily

External Contacts

Purpose

Frequency

Vendors, Suppliers, Subcontractors

Investigate or Research

Monthly

Strategic Business Partners

None/Very Little Contact

None/Very little contact

Customers

Interact with or advise

Daily

 

How to Apply
All applications must be submitted online at http://www.nmc.edu/jobs
Applications submitted by 8 am on October 20, 2021, will receive first consideration.  This position will remain open until filled. 

For assistance call 231-995-2612 or 1-800-748-0566 x52612 or email hr@nmc.edu.

 


Special Instructions to Applicants

Please attach resume and cover letter; scan and attach transcripts, if possible. Original transcripts will be required of all finalists. Please mail to: Northwestern Michigan College Attention: Human Resources 1701 E Front Street Traverse City, MI 49686, Please submit a cover letter and your portfolio with your application. Official transcripts will be required of all finalists. Please email to hr@nmc.edu or mail to: Northwestern Michigan College Attention: Human Resources 1701 E Front Street Traverse City, MI 49686

This position is located at 1701 E. Front Street, Traverse City, MI. View the Google Map in full screen.



close