Skip Navigation

North Central Texas Council of Governments


Benefits Counselor Assistant


Social Services --> Benefits Counselor

Job Location

616 Six Flags Drive, ARLINGTON, TX

Tracking Code


Position Type


  • Provides Medicare, Medicaid and other benefits information to callers and directs callers to other resources.
  • Provides public benefits application assistance. Helps callers compare Medicare options during annual Open Enrollment.
  • Maintains caller records and documents caller activity. Assists with benefits counseling program activities, such as mailing educational handouts.
  • Provides regular phone support for department.

Required Skills

  • Ability to handle multiple phone calls per day and prioritize caller needs.
  • Ability to gather information from callers and provide easily understood explanations about public and private benefits.
  • Ability to do research as needed to answer benefits question.
  • Ability to fill out applications and gather required documentation.
  • Ability to work as part of a team.
  • Ability to document caller activity via reporting software.
  • Knowledge of Medicare Parts A, B, C, D. Familiarity with computers and software programs.

Required Experience

  • Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six months/one year of advanced study or training past the high school equivalency
  • 1-3 years related work experience
  • Successful candidate may be asked to do occasional travel to an onsite clinic location or health fair

FLSA: Non-Exempt 

NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, and other classifications covered under federal, state, or local laws. Auxiliary aids and services are available upon request to individuals with disabilities. All candidates must successfully pass a pre-employment drug screen and national criminal background check in order to receive an employment offer from NCTCOG. 

The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee’s authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.

Job postings are kept open for a minimum of 10 calendar days and may close anytime thereafter at the discretion of the hiring manager.

We are committed to providing equal employment opportunities for all employment actions, including but not limited to  recruitment, hiring, training, promotion, transfer, and compensation  without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, political affiliation, or other protected class.

If you are an applicant with a disability and need an accommodation in order to apply for a position with NCTCOG, please contact Human Resources by calling 817-695-9234 or by email at

This position is located at 616 Six Flags Drive, ARLINGTON, TX. View the Google Map in full screen.