Loan Servicing Representative

Summary/ Objective

The Loan Servicing Representative is responsible to perform a variety of loan servicing functions in connection with commercial, real estate and consumer loans including processing the final closing and distribution of paid loans, preparation of payoff demand statements and maintenance, tracking and review of all pending loan documents and exceptions.

Initial training period will be on-site.  After the initial training period, time to be determined, this will be a hybrid role.

Experience & Education Requirements:

• Associate degree or equivalent lending experience
• Background in financial institution's real estate, commercial and/or consumer lending procedures
• Good understanding of lending procedures, Federal and State lending regulations

Essential Job Functions:

• Provides payoff loan quotes, processes paid loans and ensures distribution of paid Commercial, Real Estate and Consumer loans according to established procedures
• Assists customers with basic loan and mortgage inquiries
• Sets up HEAT and consumer loans and all commercial /commercial real estate loans in Bank's core system and ensures that the information is complete and accurate in accordance with loan file documentation
• Prepares payoff letters for all loans
• Prepares post payoff loan package, including discharges, paid Notes, and customer letters
• Responds to research and documentation inquiries from internal and external customers
• Maintains rate indices spreadsheet
• Prepares variety of reports
• Submit HEAT Loan remittance reimbursements MASSSAVE and posts transactions upon receipt of remittance funds
• Maintains knowledge of department policies and procedures through internal and external training activities
• Complies with all federal and local rules, laws and regulations
• Orders supplies for department and second floor, maintains equipment such as copier and postage meter

Required knowledge, skills & abilities:

• Strong knowledge of banking regulations and policies and procedures
• Knowledge of loan processing practices, methods and procedures
• Knowledge of Commercial, Real Estate and Consumer loan files and documents
• Good interpersonal, communication & computer skills
• Ability to apply critical thinking and problem-solving skills
• Ability to provide courteous, knowledgeable, and professional customer service on the phone
• Ability to assume responsibility, display initiative, exercise good judgment and make and act upon decisions with minimal
• Ability to perform accurate data input into a variety of
• Successful completion of in-house training programs or other approved training programs
• Compliance with BSA regulations as appropriate to the position

Physical Demands and Work Environment:

• Ability to use standard equipment such as computers, phones, photocopiers
• Requires manual dexterity and sitting and standing for longer periods of time
• Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MutualOne Bank offers a competitive salary and an excellent benefits package which includes, medical and dental insurance, 401(k) plan with Bank match, paid vacation, paid holidays, group term life insurance, long term disability & short term disability insurance, flexible spending accounts, tuition reimbursement and an Employee Assistance Program.

MutualOne Bank provides equal employment opportunities to all employees in regards to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetics or status as a protected veteran.