Skip Navigation

Senior Operations Specialist


ID: 198-138

Title:              Senior Operations Specialist

Department:   Deposit Operations

Report to:       Deposit Operations Manager

Supervises:     None

Classification:  Non-exempt


Summary / Objective

Responsible for Operational Department functions, projects, procedure writing and training assigned to the Operations department. Examples of these functions include wire transfer activity, daily overdrafts debit card processing, debit card claims, legal document processing, and quality control.

 Experience & Education Requirements:

  • Bachelor’s degree or equivalent experience in operations or banking
  • Superior knowledge of the industry’s processes, procedures, and workflow with respect to operational functions 

Specific Job Functions:

  • Responsible for assigned Operational Projects
  • Responsible for levies, Subpoenas, Abandoned Property, deposit account research, Fraud Claims and Record Retention within the department
  • Responsible for NSF processing including review of daily overdrafts, return deposit items, stop payments, and collections in accordance with established Bank policies and procedures
  • Responsible for contacting vendors in the course of clarifying and completing work
  • Responsible for the oversight of ACH originations and monitoring
  • Responsible for the daily completion of exception items, ATM/Debit card ordering and maintenance activities, lockbox settlement and processing of incoming and outgoing wires
  • Provides support and assistance relative to branch operational activities
  • Reconciles ATM/Debit transactions daily to the General Ledger (GL)
  • Documents all transactions and GL adjustments, completes reconciliations for all GL accounts ensuring accurate processing and posting of all account entries, distributes weekly and monthly GL reconciliations
  • Maintains remote deposit capture files and processes daily files; maintains monthly and quarterly records
  • Responsible for the Operational settlement of ATM machines
  • Responsible for Quality Control of new accounts, account/person/organization maintenance
  • Performs daily Day 2 settlement
  • Processes daily mobile check deposit files
  • Participates in Operational training meetings.  Attends seminars regarding banking industry activities and participates in departmental cross training
  • Keeps informed of relative changes in Bank policies, procedure and products 

Required knowledge, skills & abilities:

  • Superior understanding of financial products and services
  • Superior understanding of related Federal and State banking regulations
  • Superior written and verbal communication skills with the ability to create processes and procedures and to lead a project and communicate results as well as carry out new procedures
  • Superior analytical skills to discuss areas in need of improvement with the department
  • Ability to recognize and focus on critical issues
  • Superior organizational and communications skills to effectively interact with the broad base of internal customers
  • Successful completion of in-house training programs or other approved training programs
  • Compliance with BSA regulations as appropriate to the position

Physical Demands and Work Environment:

  • Ability to use standard equipment such as computers, phones, photocopiers
  • Requires manual dexterity and sitting for longer periods of time
  •  Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours

Other Duties

 This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that   from time-to-time other duties, both related and unrelated to the above, may be assigned and therefore, required.









This position is located in Natick. View the Google Map in full screen.

Hi! We use cookies on this website to help operate our site and for analytics purposes. For more on how we use cookies and your cookie choices, go here! By continuing to use our services, you are giving us your consent to use cookies.