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Help Desk Technician

Information Technology

Framingham, MA
ID: 161-138

Position Description



Help Desk Technician



Summary / Objective



The Help Desk Technician provides first-level support to bank employees experiencing computer issues. The Help Desk Technician will assist with the ticketing system by responding to end-users by phone, remotely, or in person. The job involves asking questions to determine how they can best solve a customer’s problems using resources and technical knowledge.



Experience & Education Requirements:


  • An associate degree in computer science or related field or equivalent experience.
  • Hardware/software installation and maintenance experience
  • An openness to learning new technologies
  • Good problem-solving, analytical, and team-working skills



Essential Job Functions:


  • Managing help desk tickets
  • Responding to tickets, emails, and calls on technical issues
  • Providing solutions and advice on technical issues
  • Documenting and analyzing technical issues and customer interactions
  • Creating procedures for end-user training
  • Using feedback from end-users to improve problem-solving techniques and customer service
  • Attending training sessions and conferences to stay current with best practices on how to help customers with technical issues



MutualOne Bank offers a competitive salary and an excellent benefits package which includes, medical and dental insurance, 401(k) plan with Bank match, paid vacation, paid holidays, group term life insurance, long term disability & short term disability insurance, flexible spending accounts, tuition reimbursement and an Employee Assistance Program.



MutualOne Bank provides equal employment opportunities to all employees in regards to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetics or status as a protected veteran. 

Join our team and work at a Bank where employees drive the success of the company!

This position is located in Framingham, MA. View the Google Map in full screen.

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