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Loan Servicing Representative

Loan Servicing

ID: 126-138

Position Description

Loan Servicing Representative

Summary / Objective

The Loan Servicing Representative is responsible to perform a variety of loan servicing functions in connection with commercial, real estate and consumer loans including processing the final closing and distribution of paid loans, preparation of payoff demand statements and maintenance, tracking and review of all pending loan documents and exceptions.


Experience & Education Requirements:

  • Associate degree or equivalent lending experience
  • Background in financial institution’s real estate, commercial and/or consumer lending procedures
  • Good understanding of lending procedures, Federal and State lending regulations



  • Provides payoff loan quotes, processes paid loans and ensures distribution of paid Commercial, Real Estate and Consumer loans according to established procedures
  • Assists customers with basic loan and mortgage inquiries
  • Sets up HEAT and consumer loans and all commercial /commercial real estate loans in Bank’s core system and ensures that the information is complete and accurate in accordance with loan file documentation
  • Prepares payoff letters for all loans
  • Prepares post payoff loan package, including discharges, paid Notes and customer letters
  • Responds to research and documentation inquiries from internal and external customers
  • Maintains rate indices spreadsheet
  • Prepares variety of reports


MutualOne Bank offers a competitive salary and an excellent benefits package which includes, medical and dental insurance, 401(k) plan with Bank match, paid vacation, paid holidays, group term life insurance, long term disability & short term disability insurance, flexible spending accounts, tuition reimbursement and an Employee Assistance Program.


MutualOne Bank provides equal employment opportunities to all employees in regards to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetics or status as a protected veteran.



This position is located in Natick. View the Google Map in full screen.

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