Department Support - Athletics (Internal Only)

Associate degree or two years’ customer service experience/office, with a preference to individual with sports and wellness knowledge.  

Ability to take minutes for committees, document processes and follow detailed procedures.   

Demonstrated ability to relate to people of all ages, races, and social-economic backgrounds.  

Demonstrated ability to operate office technology, software, & equipment. Establishing yourself as the “go to” person with all equipment and software.   

Ability and willingness to upgrade skills including technology or process changes.  

Ability to establish and maintain effective working relationships with students, faculty/staff, and outside people.  

Demonstrated organizational ability, attention to detail, and solid decision-making skills.  

Demonstrated use of tact, judgment and discretion as well as the ability to maintain confidentiality when working with students, faculty/staff and others.  

Demonstrated history of dependability and punctuality.   

Demonstrated ability to create a warm, welcoming environment to students, parents, faculty/staff and community members, especially during busy/chaotic times.   

Ability to stay calm while working under pressure in a fast-paced environment.   

Highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the College.   

Demonstrated excellence in both oral and written communication skills.  

Ability to mentor, coach and work with student workers/interns while setting a good example by demonstrating professional workplace behavior and work ethics.   

Demonstrated ability to work as part of a successful team while accomplishing tasks and assignments without assistance.  

Strong knowledge of grammar, punctuation and writing techniques with the ability to produce malleable documents.   

Requires prolonged sitting or standing, keyboarding and work on computer (hand/eye strain), speaking in English via phone or in person.  

Flexible scheduling /willingness to allow for occasional evening and weekend work.  

Schedules appointments, welcome guests, students, faculty and help supervisors and teams with administrative responsibilities as well as staff the front desk in the HWC when needed.   

Prepare reports, programs, including all-star programs, brochures, travel requests, budgets, purchase orders, eligibility, inventory sheets, schedules and other materials.  

Maintain a welcoming and supportive atmosphere for athletes, coaches, faculty, staff and other visitors; delivering excellent customer service. 

Reconcile and process travel requests, purchase orders and expense reports for department.  

Receive telephone calls, provide information, and refer callers to the proper staff member; take messages; answer inquiries requiring a knowledge of procedure and departmental operations; exercise discretion in giving information.  

Pick up and distribute mail to the assigned areas.  

Set up and maintain accurate and organized office – including all record management, file systems, office supplies, and inventories as appropriate and within allocated budget.  This includes yearly sports records.  

Assist students with basic computer skills and appropriately troubleshoot when necessary.   

Willingness to work overtime, when necessary.    

Perform other duties as assigned.