Student Support Professional - Various Roles

Are you ready to help make dreams come true?   

Did your college experience (or Muskegon Community College experience) open doors for you that you didn’t have access to before or that you’d like to help others experience?   

Are you tech-savvy? Can you be part of a collaborative, hard-working team dedicated to helping students of all backgrounds succeed?  Then – we need YOU!    

Here’s the facts about MCC:    

Muskegon Community College is a center for lifelong learning that helps people attain their educational goals by offering programs that respond to individual, community, and global needs. MCC is an associate degree-granting institution of higher education and an applied technology leader for high-tech, hands-on training. 

 With a 100-year history of academic excellence, MCC is a public community college accredited by the Higher Learning Commission. With robust student success support, free tutoring, 20 athletic teams, events, clubs, and activities, MCC has an annual, full-time student unduplicated headcount of 5,300. 

Benefits Include – 

Competitive Wages 

Medical Plan Options to best meet your needs 

Health Savings Plan Option 

Free Dental and Vision Coverage Plans 

Generous Paid Time Off  

Paid Holidays 

Optional Retirement Plan 
 
Free On-Site Fitness Center Access 

Life Insurance  

Dependent Care Flexible Spending Account  

Low Cost Health & Wellness Clinic

Dependent Tuition Benefit 

Degree Plan/Tuition Reimbursement

MCC Golf Course Discount 

What’s in it for you besides helping people reach their dreams…2026 Muskegon Community College Commencement Highlights 

Muskegon Community College is seeking a variety of individuals that have a desire to help MCC students succeed!  

Muskegon Community College will be hosting a One Day Hiring Event by invitation ONLY.   

To be selected for this event please apply below to be considered for any of the following positions: 

Full-Time Roles 

Student Success - Promise Coach 

Adult Navigator

Student Success - Coach 

Credit for Prior Learning Coordinator - Grant Funded

Workforce Development Coordinator - Grant Funded

Why choose a Career at MCC: 

We ARE: 

Collaborative 

Inclusive 

Creative & Innovative  

Professional 

Focused on Student Success 

Pay Range: Varies on position & experience - up to $55,000 annually     

APPLICATION DEADLINE:  September 28th, 2026  

General Description:  

Open positions require a high level of customer service, ability to follow detailed processes and the ability to assist others through those in a simple supportive manner. 

Qualifications: Knowledge, Skills & Abilities:  

Educational Requirements 

Degrees: 

Bachelor's Degree Required or relevant experience (3-5 years depending on the role). Please note some positions included require an associate's degree.   

Experience Requirements: 

Minimum of 3-5 years in customer service, clerical, event leadership, or grant administration. 

Experience with CRM systems preferred. 

Previous work with disadvantaged populations, especially in educational settings, is a plus. 

Experience in higher education, sales, marketing, or community relations is preferred. 

Strong organizational abilities and attention to detail. 

Solid decision-making skills and problem-solving capabilities. 

Ability to work independently and as part of a team, multitasking effectively. 

Proficiency in office technology, software, and equipment. 

Flexible scheduling which could include some evenings and weekends as required by supervisors. 

Demonstrated ability to build effective relationships with students, faculty, staff, and external constituents. 

Experience interpreting and explaining school/office policies and procedures.

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others.

May include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; Ability to support all others and is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. 

Extra -special skills that would be a bonus:  

Bilingual skills, especially Spanish, preferred for certain positions. 

Essential Function: 

These positions primarily focus on delivering exemplary service supporting students through their college journey by demonstrating and teaching positive behavior and helping to develop problem solving skills, flexibility and grit to remove barriers and meet goals through completion.    

Summary of Key Responsibilities 

Be the go-to person: 

Serve as the (first) point of contact for prospective students, parents, and guests. 

Address inquiries related to admissions, registration, and student services. 

Ability to relate to people of various backgrounds (ages, races, socio-economic). 

Strong oral and written communication skills across various formats (in-person, phone, online). 

Ability to create a welcoming environment amid busy situations. 

Assist through the Process: 

Help them apply for MCC, financial aid or navigate college.  

Organize on campus events and tours.  

Answer student questions while teaching students how to use self-service tools and assisting students with all enrollment services needs in one place, allowing students to avoid visiting multiple offices.
 

Tracking Student Data: 

Ability to maintain confidentiality and exercise judgment in sensitive situations. 

Keep data current & accurate.  

Careful adherence to policies and procedures, including FERPA regulations. 

Collaboration & Outreach: 

Communicate with students, parents, colleagues or community members both orally and in well written communication, texts or social media posts.   

Work with internal teams or maybe you will work with external groups on grant programs (e.g., One Workforce Grant). 

Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
 

Support & Advising: 

Provide academic advising assistance and refer students to appropriate resources. 

Monitoring student progress and fostering relationships. 

Physical, Mental, and Environment Requirements Include:   

May require prolonged sitting or standing and working on computers (hand/eye strain). 

Mental Demands:  

​​☒​ Detailed Work  

​​☒​ Student Contact  

​​☒​ Deadline oriented  

​​☒​ Problem Situations   

​​☒​ Multiple Priorities & Demands  

​​☒​ Emergency Situations  

​​☒​ Confidentiality  

​​☐​ On-call Availability  

​​☒​ Continual Interruptions  

​​☒​ Working Alone  

​​☒​ Faculty Contact  

​​☒​ Working with Others         

Physical Demands:  

​​☒​Standing & Walking  

​​☒​ Sitting   

​​☐​ Reclining  

​​☒​ Carrying   

​​☐​ Lifting up to 10 lbs.          ​☒​ Up to 25 lbs. ​☐​ Up to 50 lbs. ​☐​ 80 + lbs.   

​​☐​ Pushing, Pulling, Twisting, Bending   

​​☐​ Climb or Balance  

​​☐​ Stoop, Kneel, Crouch, or Crawl   

​​☐​ Squatting   

​​☐​ Handle or Feel   

​​☐​ Reach with Hands and Arms  

​​☒​ Talking or hearing  

​​☐​ Tasting/Smelling  

​​☐​ Working Overhead  

☒ Speak in English via Phone or In Person  

☐ Close, Distance, Peripheral, and Color Vision along with Depth Perceptions  

☒ Ability to Adjust and Focus  

 Work Environment:   

​​☐​ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels.  

​​☒​ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.  

Muskegon Community College is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply.  To the extent required by applicable law, anyone with a disability will be reasonably accommodated by the College.  If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.