Department Support - HPER & Library

Muskegon Community College 

Muskegon Community College is a center for lifelong learning that helps people attain their educational goals by offering programs that respond to individual, community, and global needs. MCC is an associate degree-granting institution of higher education and an applied technology leader for high-tech, hands-on training.

With nearly a 100-year history of academic excellence, MCC is a public community college accredited by the Higher Learning Commission. With robust student success support, free tutoring, 18 athletic teams, events, clubs, and activities, MCC has an annual, full-time equated student enrollment of approximately 2,300 and an unduplicated headcount of 5,100.

Most recently, Muskegon Community College outranked all other colleges in Michigan for the rate of students who received federal financial aid and then transferred to continue their education at a four-year institution. The college’s transfer-out rate was the highest in Michigan, 7 percentage points above the state average, and outpaced the average transfer rate across the nation. MCC is nationally recognized for its liberal arts and occupational programs. 

The College has an annual operating budget (general fund) of $44 million and employs about 210 regular full and part-time staff and many adjunct faculty and student assistants. The College also offers 56 Associate degree programs and 29 certificate programs.  

The main campus is located on a 111-acre campus in Muskegon which includes the Hendrik Meijer Library & Information Technology Center, Bartels-Rode Gymnasium, Frauenthal Foundation Fine Arts Center (including the Overbrook Theater and Art Gallery), Stevenson Center for Higher Education, the Science Center, the Health and Wellness Center, and the Art & Music Center.  

Muskegon Community College also operates the Sturrus Technology Center and Fab Lab in downtown Muskegon and extension centers in Ottawa and Newaygo Counties.

Living in Muskegon County 
Muskegon County residents enjoy 26 miles of sugar-sand beaches along Lake Michigan’s shoreline, as well as one of America’s only luge tracks at the Winter Sports Complex and the regionally popular Michigan’s Adventure Amusement & Water Park. An outdoor recreation hub with three state parks and swimming, fishing and boating on its many lakes and rivers, the Muskegon area offers dynamic downtown and beachfront restaurant and entertainment venues. The Muskegon Farmer’s Market is the second largest in Michigan. Cruise ships dock in Muskegon, while a high-speed ferry connects the city to Milwaukee. Notable local museums range from rare art collections to an actual World War II submarine and a U.S. Navy ship used during D-Day. 

APPLICATION DEADLINE: Open until filled; First reviews Tuesday, May 27th

Status: Part-Time 28 hours/52 weeks

Pay: $16.87 - $18.43 per hour depending on experience

College Hours:  Hours: 52 weeks per year: Tuesday - Saturday – 28 hours per week;  

General Description:

Perform clerical duties and assistance for the department to maintain a professional, well-organized and friendly environment among the students, faculty/staff, and visitors.  Duties include administrative, receptionist, scheduling, and other assignments relative to efficient operations of the department and/or college. 

Qualifications: Knowledge, Skills & Abilities:

1.         Associate’s degree or 3 years of relevant experience. 

2.         Demonstrated ability to relate to people of all ages, races, and social-economic backgrounds.

3.         Demonstrated ability to operate office technology, software, & equipment. Establishing yourself as the “go to” person with all equipment and software.

4.         Ability to establish and maintain effective working relationships with students, staff, and outside persons.

5.         Demonstrated organizational ability, attention to detail, and solid decision-making skills.

6.         Demonstrated use of tact, judgment and discretion and the ability to maintain confidentiality when working with students, faculty/staff and others. 

7.        Demonstrated history of dependability and punctuality.

8.       Demonstrated ability to work as part of a successful team while accomplishing tasks and assignments without assistance, even while multi-tasking.

9.       Ability to stay calm while working under pressure in a fast-paced environment. 

10.    Demonstrated appropriate problem-solving skills, and ability to resolve customer complaints and reduce customer frustrations.

11.    Demonstrated excellence in both oral and written communication skills, to be demonstrated in various formats including but not limited to in person, online and via phone. 

12.    Flexible scheduling to allow for evening and weekend work as scheduled by your supervisor. Willingness to work overtime occasionally.  

13. Requires prolonged sitting or standing, keyboarding, and work on computer (Hand/eye strain), speaking in English via phone or in person.  

Essential Function:

1. Serve as the first welcoming point of contact for the department, gather and record statistics, provide information, answer phones/email, and direct inquiries to the appropriate staff member.

2. Exercise discretion in handling inquiries and maintain confidentiality. May serve the Library and HWC front desk. 

3. Prepare reporting (monthly/annual) and correspondence for the department staff and/or others assigned. Including, but not limited to letters, meeting agenda and minutes, performance programs, field trip itinerary, news releases, award certificates, course materials, and other miscellaneous documents, taking occasional dictation.

4. Perform routine filing of materials, records, and documents as appropriate; organize and maintain files in an accessible manner. Sort and distribute mail within the department.

5. Prepare purchase orders and supply requests for instructional and office materials required by the department. 

6.  Support faculty requesting textbook reserve collections for use by their students.

7.  Prepare an accurate faculty load sheet for Full-time and adjunct instructors with appropriate processes and approvals.

8.  Coordinate instructors' selection of classes for future semesters according to deadlines set by the registrar’s office.

9.  Perform minor repair and maintenance on copy machine.

10. Prepare materials and forms for faculty evaluation, and long-range planning program and accreditation activities.

11. Assist the Department Chair in the formation and dissemination of semester class schedules. 

12. Type and distribute department meeting minutes as needed.

13. Act as a liaison between the bookstore and the faculty in the textbook ordering process.

14. Ability to work flexible hours to meet the needs of the department.

15. Enter all course schedules for a given term into Colleague and run related reports. 

16.  Perform other duties as assigned.

Physical, Mental, and Environment Requirements Include:

Mental Demands:

☒ Detailed Work

☒ Student Contact

☒ Deadline oriented

☒ Problem Situations                                                                                 

☒ Multiple Priorities & Demands

☒ Emergency Situations

☐ Confidentiality

☐ On-call Availability

☒ Continual Interruptions

☒ Working Alone

☒ Faculty Contact

☒ Working with Others                                                                                    

Physical Demands:

☒Standing & Walking

☒ Sitting

☐ Reclining

☒ Carrying                                                                                                          

☒ Lifting up to 10 lbs.          ☐ Up to 25 lbs.      ☒ Up to 50 lbs.        ☐ 80 + lbs.

☒ Pushing, Pulling, Twisting, Bending

☐ Climb or Balance

☒ Stoop, Kneel, Crouch, or Crawl 

☐ Squatting     

☒ Handle or Feel 

☒ Reach with Hands and Arms

☒ Talking or hearing

☐ Tasting/Smelling

☐ Working Overhead

☒ Speak in English via Phone or In Person

☒ Close, Distance, Peripheral, and Color Vision along with Depth Perceptions

☒ Ability to Adjust and Focus

Work Environment:

☐ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels.

☒ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment.  Minorities, women, veterans, and the physically challenged are encouraged to apply.  To the extent required by applicable law, anyone with a disability will be reasonably accommodated by the College.  If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.