Department Support - Academic Support

Muskegon Community College 

Muskegon Community College is a center for lifelong learning that helps people attain their educational goals by offering programs that respond to individual, community, and global needs. MCC is an associate degree-granting institution of higher education and an applied technology leader for high-tech, hands-on training.

With nearly a 100-year history of academic excellence, MCC is a public community college accredited by the Higher Learning Commission. With robust student success support, free tutoring, 18 athletic teams, events, clubs, and activities, MCC has an annual, full-time equated student enrollment of approximately 2,300 and an unduplicated headcount of 5,100.

Most recently, Muskegon Community College outranked all other colleges in Michigan for the rate of students who received federal financial aid and then transferred to continue their education at a four-year institution. The college’s transfer-out rate was the highest in Michigan, 7 percentage points above the state average, and outpaced the average transfer rate across the nation. MCC is nationally recognized for its liberal arts and occupational programs. 

The College has an annual operating budget (general fund) of $44 million and employs about 210 regular full and part-time staff and many adjunct faculty and student assistants. The College also offers 56 Associate degree programs and 29 certificate programs.  

The main campus is located on a 111-acre campus in Muskegon which includes the Hendrik Meijer Library & Information Technology Center, Bartels-Rode Gymnasium, Frauenthal Foundation Fine Arts Center (including the Overbrook Theater and Art Gallery), Stevenson Center for Higher Education, the Science Center, the Health and Wellness Center, and the Art & Music Center.  

Muskegon Community College also operates the Sturrus Technology Center and Fab Lab in downtown Muskegon and extension centers in Ottawa and Newaygo Counties.

Living in Muskegon County 
Muskegon County residents enjoy 26 miles of sugar-sand beaches along Lake Michigan’s shoreline, as well as one of America’s only luge tracks at the Winter Sports Complex and the regionally popular Michigan’s Adventure Amusement & Water Park. An outdoor recreation hub with three state parks and swimming, fishing and boating on its many lakes and rivers, the Muskegon area offers dynamic downtown and beachfront restaurant and entertainment venues. The Muskegon Farmer’s Market is the second largest in Michigan. Cruise ships dock in Muskegon, while a high-speed ferry connects the city to Milwaukee. Notable local museums range from rare art collections to an actual World War II submarine and a U.S. Navy ship used during D-Day. 

APPLICATION DEADLINE: Open until filled; first reviews Friday, May 16th, 2025

Status: Full-Time 40 hours/52 weeks

Pay: $16.87-$18.43/hour depending on experience 

College Hours:  Monday 8AM-6:30PM; Tuesday-Thursday 8AM-5:30PM, Friday 8AM-12PM

Hours may vary - variation agreed upon with supervisor 

General Description:

Perform clerical duties and assistance for the department to maintain a professional, well-organized and friendly environment for students, faculty, staff and visitors.  Duties include clerical, receptionist, scheduling, and other assignments relative to efficient operations of department and/or college.  Hours vary by semester. This position would be responsible for opening the department and will work (M – F) 40 hours per week. 

Qualifications: Knowledge, Skills & Abilities:

1.         Associate’s degree or three years' experience. 

2.         Demonstrated ability to relate to people of all ages, races, and social-economic backgrounds.

3.         Ability to mentor, coach and work with student workers/interns while setting a good example by demonstrating professional workplace behavior and work ethics.

4.         Demonstrated ability to operate office technology, software and equipment. Establishing yourself as the “go to” person with all equipment and software.

5.         Ability and willingness to upgrade skills including technology or process changes.

6.         Demonstrated ability to work as part of a successful team while accomplishing tasks and assignments without assistance, even while multi-tasking. 

7.        Highly motivated and solution-oriented with a high degree of integrity, ethics and dedication to the mission of the college.

8.       Demonstrated use of tact, judgment and discretion, the ability to maintain confidentiality.

9.       Requires prolonged sitting or standing, keyboarding and work on computer (hand/eye strain), speaking in English via phone or in person. 

10.    Demonstrated organizational ability, attention to detail, and solid decision-making skills. 

11.    Demonstrated excellence in both oral and written communication skills.

12.    Strong knowledge of grammar, punctuation, and writing techniques with the ability to produce documents.

13.    Available to work a flexible schedule when event coverage is needed.  

Essential Function:

1.         Interact regularly with students, particularly those who are often unfamiliar with college procedures; provide all students with extraordinary service, answering their questions, demonstrating empathy and treating them with respect, connecting them with the appropriate MCC department, and following up when necessary.

2.         Receive telephone calls; provide information and refer callers to the proper staff members; take messages; answer inquiries requiring knowledge of procedures and departmental operations; exercise discretion in giving information.

3.         Set up and maintain accurate and organized office space including file systems, office supplies, and inventories as appropriate and within the allocated budget.

4.       Type all correspondence into an appropriate format for the department staff and/or others as assigned – including but not limited to letters, reports, syllabi, schedules and forms; prepare bulk class materials upon request.

5.         Regularly update all department communication media including but not limited to flyers, signs, bulletin boards, digital displays, department website, and MyMCC portal.

6.         Make arrangements and plans for meetings/conferences/events/tours/interviews as needed. Notify conferees, reserve meeting place, and making certain that all arrangements are secure for food service and other details such as AV equipment, communication, agendas, etc. Take meeting minutes and distribute to department members as necessary.

7.         Reconcile and process travel requests, purchase orders and expense reports for department.

8.         Prepare purchase orders and obtain necessary supplies and instructional materials required for the department. Pick up supplies and materials from other MCC departments as necessary.

9.        Provide information to students or college staff members concerning faculty office or conference hours. Set up and maintain individual faculty schedules when requested.

10.    Prepare accurate load sheets and absence reports for all instructors; acquire appropriate signatures and deliver to Academic Affairs as necessary.

11.    Pick up and distribute mail to the department when necessary. Sort and distribute mail and copies to proper persons.

12.    Support departmental data needs by collecting and entering data as necessary; update and maintain the departmental data file.

13.    Work closely with Department Chair to coordinate staff scheduling and contact instructors to fill open sections. Arrange appointments with prospective new instructors.

14. Support department staff including adjunct instructors with administrative tasks, classroom needs, and events, connecting them with the appropriate MCC departments when necessary.

15. Assist students with basic computer skills and appropriately troubleshoot when necessary. 

16.    Perform other duties as assigned.

Physical, Mental, and Environment Requirements Include:

Mental Demands:

☒ Detailed Work

☒ Student Contact

☒ Deadline oriented

☒ Problem Situations                                                                                 

☒ Multiple Priorities & Demands

☒ Emergency Situations

☒ Confidentiality

☐ On-call Availability

☒ Continual Interruptions

☒ Working Alone

☒ Faculty Contact

☒ Working with Others                                                                                    

Physical Demands:

☒Standing & Walking

☒ Sitting

☐ Reclining

☒ Carrying                                                                                                          

☒ Lifting up to 10 lbs.          ☐ Up to 25 lbs.      ☒ Up to 50 lbs.        ☐ 80 + lbs.

☐ Pushing, Pulling, Twisting, Bending

☐ Climb or Balance

☐ Stoop, Kneel, Crouch, or Crawl

☐ Squatting     

☐ Handle or Feel 

☐ Reach with Hands and Arms

☒ Talking or hearing

☐ Tasting/Smelling

☐ Working Overhead

☒ Speak in English via Phone or In Person

☒ Close, Distance, Peripheral, and Color Vision along with Depth Perceptions

☒ Ability to Adjust and Focus

Work Environment:

☐ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels.

☒ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment.  Minorities, women, veterans, and the physically challenged are encouraged to apply.  To the extent required by applicable law, anyone with a disability will be reasonably accommodated by the College.  If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.