Associate Director of Student Success

Muskegon Community College 

Muskegon Community College is a center for lifelong learning that helps people attain their educational goals by offering programs that respond to individual, community, and global needs. MCC is an associate degree-granting institution of higher education and an applied technology leader for high-tech, hands-on training.

With nearly a 100-year history of academic excellence, MCC is a public community college accredited by the Higher Learning Commission. With robust student success support, free tutoring, 18 athletic teams, events, clubs, and activities, MCC has an annual, full-time equated student enrollment of approximately 2,300 and an unduplicated headcount of 5,100.

Most recently, Muskegon Community College outranked all other colleges in Michigan for the rate of students who received federal financial aid and then transferred to continue their education at a four-year institution. The college’s transfer-out rate was the highest in Michigan, 7 percentage points above the state average, and outpaced the average transfer rate across the nation. MCC is nationally recognized for its liberal arts and occupational programs. 

The College has an annual operating budget (general fund) of $44 million and employs about 210 regular full and part-time staff and many adjunct faculty and student assistants. The College also offers 56 Associate degree programs and 29 certificate programs.  

The main campus is located on a 111-acre campus in Muskegon which includes the Hendrik Meijer Library & Information Technology Center, Bartels-Rode Gymnasium, Frauenthal Foundation Fine Arts Center (including the Overbrook Theater and Art Gallery), Stevenson Center for Higher Education, the Science Center, the Health and Wellness Center, and the Art & Music Center.  

Muskegon Community College also operates the Sturrus Technology Center and Fab Lab in downtown Muskegon and extension centers in Ottawa and Newaygo Counties.

Living in Muskegon County 
Muskegon County residents enjoy 26 miles of sugar-sand beaches along Lake Michigan’s shoreline, as well as one of America’s only luge tracks at the Winter Sports Complex and the regionally popular Michigan’s Adventure Amusement & Water Park. An outdoor recreation hub with three state parks and swimming, fishing and boating on its many lakes and rivers, the Muskegon area offers dynamic downtown and beachfront restaurant and entertainment venues. The Muskegon Farmer’s Market is the second largest in Michigan. Cruise ships dock in Muskegon, while a high-speed ferry connects the city to Milwaukee. Notable local museums range from rare art collections to an actual World War II submarine and a U.S. Navy ship used during D-Day. 

BENEFITS 

Muskegon Community College provides excellent benefits options for our faculty and staff. Below is an overview of our full time employee benefit options. 

·         Choice between three health insurance plan options (includes a high deductible plan with a health savings account option).

·         Employer provided dental, vision, life insurance and long term disability insurance.

·         Employer-sponsored retirement plans including state Pension or 14% Retirement Contribution to TIAA (differs by group).

·         Voluntary retirement savings plan options (403b or 457 plans)

·         Tuition benefits at MCC for you and your eligible dependents.

·         Generous time off plans.

·         Paid holidays and holiday closure period in late December.

·         Onsite Fitness Center at the Main Campus & discounts to Muskegon Community College Golf Course

APPLICATION DEADLINE: Open until filled- First Review April 22, 2025

STARTING SALARY: up to $68,000 Depending on experience

General Description: 

The Associate Director of Student Success supports the Director of Student Success in advancing the department's vision, providing leadership across key areas. A major focus of this role is directing the Jayhawk Hub’s strategic vision while building and maintaining community partnerships. The Associate Director oversees and supports the department, guiding efforts to ensure dynamic and responsive student support and engagement systems. As a Care Team member, this individual manages complex cases, directly administers the Debt Forgiveness and Emergency Book funds and processes and helps distribute the workload of incoming Care Reports. Additional duties involve coordinating schedules, conducting team check-ins, and helping maintain cohesive and effective departmental operations.

Qualifications: Knowledge, Skills & Abilities: 

1.           Bachelor’s degree required in related field. Demonstrated experience in building and maintaining community partnerships for student success. This position will emphasize the reciprocal benefits of partnerships, meaningful relationships, and leveraging the resources, commitments, and opportunities to help our students, and MCC, succeed.

2.            Ability to collect, utilize, reference, report, and present data in actionable ways to positively impact student success and advocate for change. 

3.            Experience managing student and volunteer organizations and/or programming.

4.            Demonstrated ability to relate to people of all ages, races, and socio-economic backgrounds.

5.            Student Life, student support and/or student engagement experience.  

6.            Experience in volunteer recruitment and building relationships with internal and external constituents.  

7.            Supervisory experience preferred. 

8.            Excellent verbal and written communications skills with the ability to use technology effectively. 

9.            Ability to communicate with faculty, staff, students, and the public with tact and courtesy.   

10.        Flexibility and ability to adapt to a variety of work situations and personalities. 

11.        Demonstrated use of tact, judgment and discretion and the ability to maintain confidentiality.  

12.        Demonstrated ability to work as part of a successful team while accomplishing tasks and assignments without assistance, even while managing multiple tasks and projects. 

13.        Willingness and/or ability to utilize proprietary computer systems such as an Enterprise Resource Planner (ERP), Colleague, Advise, and the Microsoft 365 business suite; additionally, the willingness and/or ability to utilize reporting tools from software used by the College. 

14.        Strong organizational, planning, and time management skills; strong analytical and decision- making skills.   

15.        Knowledge of Family Educational Rights and Privacy Act (FERPA).

16.        Experience with managing budgets and strategizing best use of resources.

Essential Function: 

1.           Direct the Jayhawk Hub’s strategic vision while building and maintaining community partnerships to best serve students’ needs so they may overcome barriers and find success. 

2.           Lead and engage the Jayhawk Hub Advisory Committee by keeping them informed, leveraging partnerships, and incorporating their ideas for student support and success. 

3.           Develop and maintain a strong working relationship with various campus and community partners to successfully navigate student challenges, and act as a liaison when needed. 

4.           Develop, implement, and maintain actionable data collection, reporting, and dissemination of results regarding the Jayhawk Hub and/or Student Success Department support services and community partnerships.   

5.           Oversee the team assigned, guiding their efforts to ensure dynamic and responsive student support and engagement systems, while ensuring compliance with grant requirements and integrating the programs into the MCC models. 

6.           Administer the Debt Forgiveness and Emergency Book funds and processes.  

7.           Oversee and maintain the Jayhawk Hub web pages, MyMCC pages, and portal pages. 

8.           Hire, mentor, coach, develop, and supervise employees as assigned for the department, and assist the Director in mentoring, training, directing, organizing, and leading other departmental staff. 

9.           Create and distribute marketing materials by working with the Marketing and Communications department for all mediums including web, portal, social media etc.  

10.       Assist with administering student surveys, conduct focus groups, compile, report and analyze data gathered.   

11.       Collaborate and partner with on- and off-campus community members to create responsive student support services and/or events to break down barriers and lead students to success.

12.       Develop, analyze, and deliver information regarding ongoing reporting and plans to continue improvement strategies for student and institutional success.

13.       Assist the Director of Student Success in mentoring, training, directing, organizing, and leading staff.

14.       Continually update personal knowledge concerning college policy, programs, and daily activities by consulting with appropriate offices and reading the published material, news bulletins, and schedules.

15.       Serve as a lead Care Team member by meeting with students having more complex cases, helping to distribute the workload of incoming Care Reports, and conducting meetings with students and/or staff and completing follow-ups as necessary

16.       Prepare, administer, and monitor budgets for areas supervised.  

17.       Work nights and weekends as needed.

18.       Perform other duties as assigned. 

Physical, Mental, and Environment Requirements Include:

Mental Demands: 

​​☒​ Detailed Work       ​

☒​ Student Contact 

​​☒​ Deadline oriented  ​

☒​ Problem Situations             

​​☒​ Multiple Priorities & Demands     

​☒​ Emergency Situations 

​​☒​ Confidentiality      

​☐​ On-call Availability 

​​☒​ Continual Interruptions     ​

☒​ Working Alone 

​​☒​ Faculty Contact     

​☒​ Working with Others                

Physical Demands: 

​​☒​ Standing & Walking         

​☒​ Sitting  

​​☐​ Reclining   

☐Carrying                      

​​☐​ Lifting up to 10 lbs.          ​☐​ Up to 25 lbs. ​☐​ Up to 50 lbs.           ​☐​ 80 + lbs.  

​​☐​ Pushing, Pulling, Twisting, Bending   

​☐​ Climb or Balance 

☐​ Stoop, Kneel, Crouch, or Crawl    

​☐​ Squatting

☐​ Handle or Feel      

​☐​ Reach with Hands and Arms 

☒​ Talking or hearing

​☐​ Tasting/Smelling 

☐​ Working Overhead          

☒ Speak in English via Phone or In Person 

☐ Close, Distance, Peripheral, and Color Vision along with Depth Perceptions 

☒ Ability to Adjust and Focus 

Work Environment:  

​​☐​ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels. 

​​☒​ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required. 

Muskegon Community College is an equal opportunity employer.   MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply.  To the extent required by applicable law, anyone with a disability will be reasonably accommodated by the College.  If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.