Student Success Coach - Nursing

Muskegon Community College 

Muskegon Community College is a center for lifelong learning that helps people attain their educational goals by offering programs that respond to individual, community, and global needs. MCC is an associate degree-granting institution of higher education and an applied technology leader for high-tech, hands-on training.

With nearly a 100-year history of academic excellence, MCC is a public community college accredited by the Higher Learning Commission. With robust student success support, free tutoring, 18 athletic teams, events, clubs, and activities, MCC has an annual, full-time equated student enrollment of approximately 2,300 and an unduplicated headcount of 5,100.

Most recently, Muskegon Community College outranked all other colleges in Michigan for the rate of students who received federal financial aid and then transferred to continue their education at a four-year institution. The college’s transfer-out rate was the highest in Michigan, 7 percentage points above the state average, and outpaced the average transfer rate across the nation. MCC is nationally recognized for its liberal arts and occupational programs. 

The College has an annual operating budget (general fund) of $44 million and employs about 210 regular full and part-time staff and many adjunct faculty and student assistants. The College also offers 56 Associate degree programs and 29 certificate programs.  

The main campus is located on a 111-acre campus in Muskegon which includes the Hendrik Meijer Library & Information Technology Center, Bartels-Rode Gymnasium, Frauenthal Foundation Fine Arts Center (including the Overbrook Theater and Art Gallery), Stevenson Center for Higher Education, the Science Center, the Health and Wellness Center, and the Art & Music Center.  

Muskegon Community College also operates the Sturrus Technology Center and Fab Lab in downtown Muskegon and extension centers in Ottawa and Newaygo Counties.

Living in Muskegon County 
Muskegon County residents enjoy 26 miles of sugar-sand beaches along Lake Michigan’s shoreline, as well as one of America’s only luge tracks at the Winter Sports Complex and the regionally popular Michigan’s Adventure Amusement & Water Park. An outdoor recreation hub with three state parks and swimming, fishing and boating on its many lakes and rivers, the Muskegon area offers dynamic downtown and beachfront restaurant and entertainment venues. The Muskegon Farmer’s Market is the second largest in Michigan. Cruise ships dock in Muskegon, while a high-speed ferry connects the city to Milwaukee. Notable local museums range from rare art collections to an actual World War II submarine and a U.S. Navy ship used during D-Day. 

 Salary Range: Up to $80,000 depending on experience  

APPLICATION DEADLINE:  October 25, 2024

MCC is looking for 2 Nursing Student Success Coach through a Grant Funded program. 

WE ASK - Do you have a desire to impact future nurses?  Want to make a difference and help students to be successful?  

Flexible Working Schedule

Closed for Major Holidays  

General Description: 

The Nursing Student Success Coach provides guidance to students starting with the decision to enroll, assistance with the admissions and financial aid processes, understanding and solving issues that stand in the way of successful enrollment, re-enrollment and credential or degree completion. The Coach works with students helping them acclimate to the college culture, assess and triage student issues throughout their college experience at Muskegon Community College while connecting students with essential resources such as tutoring, financial literacy tools, financial aid, career services, counseling, disability services, faculty, student life activities and community resources to assist with things like transportation, housing and/or food insecurity and other basic needs. They will also assist students with accessing student portals, learning management systems and degree planning, career exploration, and other learning tools. The Nursing Student Success Coach is part of the Office of Student Success, and supports the organization in executing its strategic and tactical plans. 

Qualifications: Knowledge, Skills & Abilities: 

1. Bachelor of Science in Nursing (BSN) degree required.  

2. Current unrestricted licensure as a registered nurse (RN) preferably in Michigan.  (If holding licensure in another state, the role will be contingent upon Michigan licensure within 90 days.)  

3. Minimum of 2 years of acute care clinical nursing experience. 

4. Ability to effectively collaborate with students, faculty, and staff, including those from diverse backgrounds.  

5. Previous experience demonstrating strong leadership abilities, influencing others in a positive manner while achieving goals, and effectively communicating and generating support for ideas. 

6. Ability to serve independently and analytically, exercise discretion and good judgment and maintain confidentiality. 

7. Demonstrated use of tact, judgement and discretion, and the ability to relate to people of all ages, races, and socio-economic backgrounds. 

8. Demonstrated excellence in both oral and written communication skills with both technical and non-technical audiences.  

9. Proficiency in office technology (e.g., Outlook, Excel, Word). Ability and willingness to upgrade skills including technology and process changes.  

10. Ability to guide and assist students with the following but not limited to: Financial Aid, MCC Application for Admission, Scholarships, etc.  

11. Ability to manage multiple projects with strong planning and organizational skills that allow compliance with state/federal grants when applicable.  

12. Willingness to handle complex and detail-oriented tasks and projects.  

13. Proactive, creative, and willing to assume responsibility.  

14. Ability to take initiative and facilitate coaching activities within the community college setting.  

15. Highly motivated and solution-oriented with a high degree of integrity, ethics, and dedication to the college's mission.  

Essential Function: 

1. Assist students from point of interest to application, throughout prerequisite coursework and the nursing program, and enrollment into a BSN program.  

2. Promote retention and completion for students by monitoring educational progress, engaging in proactive outreach, and assisting with reactive interventions as needed.  

a.      Meet at least monthly with nursing students on remediation plans. 

b.      Meet with pre-nursing students who are not making expected progress in prerequisite work to assess barriers and explore pathways. 

c.      Provide tutoring for nursing courses. 

3. Provide coaching and mentoring to students during their experience at MCC, approaching student challenges with empathy and competence.  

4. Work with students at-risk or facing barriers, including assisting with financial aid and providing appropriate referrals to other relevant college or community resources.  

5. Collaborate with faculty to provide tutoring and organize/facilitate small-group interactions to model community-building and facilitate campus acclimation for students.  

a.      Coach individuals and small groups in successful learning strategies. 

b.      Coach individuals and small groups in test-taking strategies. 

c.      Coach individuals and small groups in stress management and resilience. 

6. Assist nursing students in exploring career options within the nursing field 

7. Ensure each student registers for subsequent semester of coursework.  

8. Establish productive collegial relationships with professional staff, faculty, and administration.  

9. Assist with the identification, collection, and interpretation of key progress and outcome data to evaluate the effectiveness of interventions designed to retain students.  

10. Recommend additional support services to campus staff that may assist with student completion.  

11. Participate in college committees as needed, including the nursing admissions and progressions committee. 

12. Use data in decision-making and submit monthly progress reports documenting progress and output data.  

13. Other duties as assigned.  

 Physical, Mental, and Environment Requirements Include:  

Mental Demands: 

​​☒​ Detailed Work 

​​☒​ Student Contact 

​​☒​ Deadline oriented 

​​☒​ Problem Situations   

​​☒​ Multiple Priorities & Demands 

​​☒​ Emergency Situations 

​​☒​ Confidentiality 

​​☐​ On-call Availability 

​​☒​ Continual Interruptions 

​​☒​ Working Alone 

​​☒​ Faculty Contact 

​​☒​ Working with Others        

Physical Demands: 

​​☒​Standing & Walking 

​​☒​ Sitting  

​​☐​ Reclining 

​​☒​ Carrying                          

​​☐​ Lifting up to 10 lbs.          ​☒​ Up to 25 lbs.          ​☐​ Up to 50 lbs.                ​☐​ 80 + lbs.  

​​☐​ Pushing, Pulling, Twisting, Bending    

​​☐​ Climb or Balance 

​​☐​ Stoop, Kneel, Crouch, or Crawl  

​​☐​ Squatting        

​​☐​ Handle or Feel  

​​☐​ Reach with Hands and Arms 

​​☒​ Talking or hearing 

​​☐​ Tasting/Smelling 

​​☐​ Working Overhead 

☒ Speak in English via Phone or In Person 

☐ Close, Distance, Peripheral, and Color Vision along with Depth Perceptions 

☒ Ability to Adjust and Focus 

 Work Environment:  

​​☐​ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels. 

​​☒​ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required. 

Muskegon Community College continues to promote staff diversity, and is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply.  Anyone with a disability will be reasonably accommodated by the College.  If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.