This posting is scheduled to close on May 5, 2024 at midnight. If a sufficient number of qualified applications are received, this posting may close early. Apply today!

About the job:

No one ever plans to get hurt on the job. But when an unfortunate incident occurs, Montana State Fund (MSF) is here to provide personalized assistance and care to get employees the help they need to get back to work. Our Claims Examiners are central to supporting the workers compensation process with their claims expertise and oversight paired with empathetic and people-centric care.  

The Claims Examiner Trainee is your first step in a meaningful claims career. We will take care of the training on claims and workers compensation, but need you to bring excellent communication, conflict management, problem solving, and a passion for customer service.  

Required Skills

What you will do:

The claims examiner trainee is exactly how it’s stated, a trainee. Through direct supervision by a claims professional, you will learn the ins and outs of the workers’ compensation system and the ability to manage noncomplex injured worker claims. In your trainee capacity you perform the following key activities: 

• Investigate, evaluate, negotiate, and resolve injured worker’s claims by following Montana State Fund Claim Guidelines and industry Best Claim Practices.
• Respond to injured worker and policyholder questions, explain the workers’ compensation claim process in layman’s terms and help the injured worker and policyholder to understand the claim handling process throughout the life of the claim.
• Calculate and authorize the payment of medical and wage benefits to injured workers.
• Handle policyholder and injured worker confidential information according to MSF policies.
• Manage positive working relationships with injured worker attorneys, medical providers, and vendors.
• Seek and accept claim management feedback that supports MSF Claim Guidelines and industry Best Claim Practices.
• Learn and understand Montana’s Workers’ Compensation laws, MSF Claim Guidelines, systems, and policies and industry Best Claim Practices. 

Required Experience

What you will need (minimum qualifications): 

Required: 

• High school diploma OR GED 

Preferred: 

• Bachelor's degree
• Relevant designations and/or certifications 
   

Career development: After the training period and ability to display the required competencies of this position, career growth is just around the corner. Claims examiner trainees promote to Claims Examiner I (CEI) and can continue their development to our most senior claims roles.  

Compensation and benefits:  

Compensation: The trainee period starts between $49,500-$61,800 ($23.79-$29.72/hr) and is a non-exempt position. After promotion to CEI and beyond, the compensation for the role continues to increase, up to $87,200-$116,300.  

Benefits: Montana State Fund offers exceptional benefits. Benefit coverage begins on your first day and includes medical, dental, vision, life insurance and a variety of wellness programs. Learn more about benefit coverage and cost here. Are you a state of Montana employee? Your benefits and paid time off transfer over when you join MSF.  

Retirement: Planning for life after work is important. That is why we offer a comprehensive retirement program including: 

• Public Employees' Retirement contribution of 7.9%
• Choice of either defined benefit or defined contribution plan.
• Optional 457b deferred compensation plan. 

Job location: This position requires the employee to live and work in the State of Montana. Claims examiner trainees have a hybrid work environment. Occasional work in the Helena, Montana office may be required for special trainings and events.  

Want to learn more?  
Join us at an optional career preview on April 30th from 1:00pm-1:30pm to learn more about the role and what makes a successful candidate. Click here to register for the virtual meeting.  

How to apply: 
Begin your new career as a claims examiner by applying now. Please make sure to submit your resume and an optional cover letter before the closing date of the position. If we have enough qualified candidates, this posting may close early.  Apply today!