Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

Overview of Responsibilities: Ensures timely and accurate funding of dealer contract packages. Reviews all documents required to fund indirect consumer loans for accuracy, authenticity, completion, and compliance. Ensures all requirements set forth by the Consumer Loan Underwriter or by MSGCU guidelines are met prior to authorizing funding.

§  Onboarding Indirect Loans: Accurately transfers new indirect loan and all required data into the core processing system and ensures all documentation is complete and validated prior to funding.  Verifies signed insurance forms, purchase orders, collateral and title information, disclosures, applications, joint ownership details, and the accuracy of member and loan data.   Ensures all trailing documents are matched to held contracts and confirms loans meet authorization and compliance requirements before core processing system release.  Prepares payoff quotes, processes payoff letters and checks, and completes any necessary rate-modification agreements via DocuSign. Maintains daily pipeline updates and collaborates with Underwriters and Dealer Relationship Managers to support timely funding and monthly loan volume goals.

§  Compliance and Risk Mitigation: Reviews documentation to ensure it corresponds with the loan application and confirms the accuracy of member information to mitigate fraud. Conducts comprehensive reviews and audits of loan documentation verification of income, financial institution assignments, dealer reserve payments, membership information, and overall loan application accuracy. Audits and reviews incoming dealer packets to ensure accurate onboarding of indirect loans and new members.  Adheres to established auditing procedures to document the lending process and maintain proper checks and balances in accordance with Dealer Agreement and MSGCU policies. Completes chargeback activities as outlined in the Dealer Agreement, including reviewing chargeback reports and processing chargeback checks and offsets to ensure funds are returned to MSGCU within required timeframes.

§  Stakeholder Collaboration: Communicates funding status to dealer partners and Dealer Relationship Managers and provides responsive support to incoming calls from external members and internal teams. Follows up with dealer partners on any outstanding stipulations, verifications, or required documents needed to complete loan processing and support timely funding of contracts in alignment with service level agreements (SLAs).

Core Competencies:

§  Member Focus: Uses effective listening skills to gain understanding, effectively resolve problems, and determine the needs of others to deliver a member-focused lending experience.

§  Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Excellent organizational skills, effectively plans work activities, organizes resources and manages time, and meets deadlines in a fast-paced environment with high level of detail, accuracy, and quality.

§  Communicates Effectively: Effectively communicates about the indirect lending process with audiences of varying needs and abilities.  

§  Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.

§  Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels.

Education and Experience Requirements:    

§  High school diploma or GED; and

§  2 years of consumer loan processing and/or funding experience.

§  Preference for experience using the Symitar data system, Meridian Link  origination system, e-Funding process, DocuSign, and Acrobat Adobe. 

Working Conditions:

§  Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.

§  Occasionally required to travel throughout MSGCU's service area as business needs require.

§  Normal working hours will be MSGCU’s standard branch and administrative hours of operation, however, periodic weekends and/or before/after normal office hours will be required.

§  Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.

§  This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base hourly pay begins at $19.70 / hour
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)